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chrxtopher2112
Participant
February 5, 2025
Question

My students' Premiere Pro project files have vanished

  • February 5, 2025
  • 4 replies
  • 455 views

I teach a video class at a university. This semester, three students have had their project files (.prproj) disappear. Two of these students were storing their work in the Cloud, and one had it stored on a local drive. These students lost hours of work. One student is in tears.

 

Why is this happening?

 

We have tried: 

Search for ".prproj" (nothing)

File > Open Recent (nothing)

Open the Adobe Creative Cloud app and look at Files, and Deleted (nothing)

 

I am now telling them to only story files locally, and make a back up file to store somewhere else. I'm also advising them to periodically export media of their project as a reference file in case they have to build their entire project over. They shouldn't have to do this.

    4 replies

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    February 6, 2025

    Thanks for the details.

    > A day or two later when they opened up Premiere the project wasn't listed anywhere. 

    Confirming: Even when the students view their CC files in a web browser, there are no .prproj or .mov files? 

    >Auto-save is currently set to: user/Library/Application Support/Adobe/Common/Team Projects Local Hub/Auto Saves

    Any local auto-save'd projects, from which the student(s) could recover? 


    C
    chrxtopher2112Author
    Participant
    February 6, 2025

    Here are the specifics:

    Version 25.1.0

    Mac OS 15.0

    Apple M4

    16GB RAM

    Video was .MOV files from a Canon DSLR, 1920x1080

    Workflow details: My student was assembling a music video with the song in Audio channel 1, and multiple clips of video they shot sequenced in video chanel 1, with dissolves. There was a title still in Video channel 2 using Screen blending mode.

    The student had most of the project edited one day, hit save, the project was saved to Adobe Cloud. A day or two later when they opened up Premiere the project wasn't listed anywhere. 

     

    These computers are in a shared lab. Each student user has to log in with their school username and password. They also have to log in to Adobe Creative Cloud which they each have a license to through their software fees. Each time they log out and back in, there are aspects of the computers which are reset. We currently have Adobe CC set to not automatially update software.

     

    Auto-save is currently set to: user/Library/Application Support/Adobe/Common/Team Projects Local Hub/Auto Saves

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    February 5, 2025

    That sounds awful. 

    PPro contains zero code that deletes .prproj files; I'm hopeful that the projects remain, somewhere on your/their systems.

    >Two of these students were storing their work in the Cloud

    Specifically, where? 🙂

    >Search for ".prproj" (nothing)

    Ok, where were they stored? If the .prproj files were stored within their User directories, are they using something like ActiveDirectory, to manage those User directories?

    >File > Open Recent (nothing)

    As Stan explained, those are just shortcuts; PPro will remove them from the menu, if the .prproj files are no longer available at the previous location.

    > I'm also advising them to periodically export media of their project as a reference file
    > in case they have to build their entire project over.


    In the Project Settings (for each project), an auto-save directory is specified; to what directory are your students saving their project auto-saves? [Confirming: In the students' PPro Prefs --> AutoSave, they are automatically saving backup projects every N minutes, right?]

    Also of interest: If the .prproj files were stored on a network volume, did the name or mounting method used for that volume, change?

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    February 5, 2025

    Hi @chrxtopher2112 ,

     

    Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  Can you give me a bit more info about the workflow they're using?  Which version of Premiere are they using, and was it updated mid-project?  Is there also nothing in the autosave vault usually found in Documents > Premiere > v# > AutoSave?  Where are the scratch disks set to?

     

    Creative Cloud FAQ

     

    We need a few more details to help with this issue. Please see: How do I write a bug report?

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