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Inspiring
May 17, 2021
Question

No film playing when pressing play

  • May 17, 2021
  • 2 replies
  • 698 views

I am doing editing for some time and everything works fine but when I leave the PC for a couple of hours and come back I can not play the film, not when I press play or move the timeline ruler, its just black.

I have had some problems also with the software freezing, what can I do?

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2 replies

Peru Bob
Community Expert
Community Expert
May 18, 2021

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
https://community.adobe.com/t5/premiere-pro/faq-fix-for-nvidia-gpu-crashes-when-using-a-laptop-on-windows-10-pc/td-p/12037161.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

Rolf5CB7Author
Inspiring
May 18, 2021

Thanx! I have reebooted to see if the problem comes back, if it does I try you suggestins.

Rolf5CB7Author
Inspiring
May 18, 2021

It looks like this, the screen is black although I have clips in the editing area

Ann Bens
Community Expert
Community Expert
May 18, 2021

Start with rebooting computer.

Rolf5CB7Author
Inspiring
May 18, 2021

Thanx. Aktually the program does not close either so I need to terminate it. Is this kind of hang-ups something that will happen regularly with PP? Its annoying and time-consuming. I have already once closed the program (but not reebooted) and the problem goes away, but when I leave the computer the same error appear again.