Not Showing Video Preview

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all i see both on the source panel and on the program panel is either black or gray screen. i can still hear the Audio but the video isnt showing.

i tried all the Recommendations for fixing it through YouTube (nothing really helped)

can someone help? am i the only one it happened to?

i added a photo for understanding

Bug

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Peru Bob

Community Expert

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

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MyerPj

Community Expert

You might check this post out: Info needed for a bug report

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Peru Bob

Community Expert

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

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kglad

Community Expert

what app?

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