Participant

Question

Open Captions not saving changes or saving renders

Forum|Forum|8 years ago
October 12, 2017
7 replies
3782 views

I am working with Chinese and English open captions on Premiere (Chinese and English on each slide). Often (but not always), when I render and save, then quit, I will reopen the project to find that my rendering to my captions has not saved, and that any changes I've made to subtitles have not updated and saved. I'm stuck back on some old version of the subtitles that I don't want anymore.

I've been assured by an Adobe rep that this is impossible, but it keeps happening over and over and over. I know I am saving my work super-regularly, because I have issues with the stability of the program and it often crashes. Other parts of the project seem to save without issue - titles, other aspects of editing - but not the subtitles.

Every Adobe rep has checked my computer and software specs and has not been able to assist me.

This topic has been closed for replies.

cameraclay

Participant

I just started using open captions and it has been the most frustrating Adobe experience to date. I began by duplicating captions on the timeline and altering the duplicate in th eproject panel but the program was moving very slowly and kep producing errors. For example, I would duplicate a caption, change the text, then find the previous captions text changed as well. Sometimes it was like a dominio effect where 3 or 4 captions were now shifted over with a duplicate caption between them. As a workaround, I stopped duplicating captions and just created a new caption for each subtitle. This seemed to work for a few minutes. The program was more responsive and I was actually getting work down. A few minutes later, the program was sluggish again and started earsing my work, duplicating captions... nightmare all over again. Adobe truly is shameless. I am wasting hours of my life here.

Stan Jones

Community Expert

cameraclay,

What specific version of PR are you running? At least one user reported imporovement in the newest version (22.2.0).

The most consistent workaround was NOT working in the Text Panel, but in the Program Monitor.

See this thread:

https://community.adobe.com/t5/premiere-pro-discussions/captions-timeline-slowing-computer-to-a-crawl/m-p/12495398#M376250

Stan

M

Michael_Chen_Hilton

Participant

In an earlier version of the project, I had many individual subtitle/captions elements (one for each language that was translated) and a couple of them just wouldn't save the changes so I had SimonSay.ai create a single long .srt and made changes to that, but now after saving and re-opening many changes are not saving.

All the text changes to open captions saved, but none of the trimming/nudging/realigning/timing. The timing that I realigned and saved "drifts" by roughly 8 frames, then 12 frames, then 24 frames as the sequence continues. By 1.5 hours into the sequence, it is off by five seconds or more.

I would be "satisfied" with knowing the exact way in which I should expect this function *not* to work so I could work around it (e.g., "subtitling MUST be done in a single session, otherwise, change cannot be expected to be saved" or even "We've abandoned this feature and suggest you use _______ program for it which is more standard").

14.8.0 (build 39). Mac.

Very few stability issues in general and in a previous version of premiere subtitles/captions could not be changed with the mouse on the sequence (only with the internal caption time code). Once that started working again in this new version of Premiere I started trusting captions/subtitles again and they worked very well when I only had five minutes of an interview that needed them.

Stan Jones

Community Expert

The drift is observed in the PR timeline or on export? If in the timeline, it does not align at all, or after reopening the project they are wrong?

Open Captions or ?

Stan

M

Michael_Chen_Hilton

Participant

Hi Stan,

The drift initially happened in the export. It was extremely bad exporting from Media Encoder, and then I found much less bad in Premiere (good enough people reviewing the cut could finally forgive it and watch it without complaining).

Open Captions.

After getting that export out, the drift started happening in the PR timeline. I had edited some scenes, saved, and then re-opened to edit more and the Open Captions had drifted drastically again (15 seconds difference by the end... enough difference that I tested if the captions didn't respond properly to ripple delete and the (A) track select forward but in the simple tests I did they moved properly.

Obviously didn't see your reply and moved on from the project for a couple weeks, but will be back in it before the end of the month if all goes well. I really like how well SimonSays.ai generates transcriptions, but wondering if using the new Premiere transcription function internally will eliminate any drift... a bit of a superstitious hope, oh well.

J

juancastilla

Participant

It´s quite ridiculous that I have to use another program to make the subtitles because I cannot trust adobe premiere with this as is not saving them. Adobe team , can you please help us fix this problem?

J

juancastilla

Participant

Same here, very frustrating, did a good amount of subtitles and now they are all gone except the first 5-8 lines. I checked all the autosaves but none having any saves of the subtitles on them. So much time and work lost. Who´s going to make up for that time and work? And adobe just raised their fees. ?????????

M

Mr_mpeg

Participant

I just lost five hours of work and i need to explain it to my client now... i'm pissed beyond words!

I saved the program and after reopening in one timeline all the changes i made to my open captions were

gone. in the other timeline it was saved correctly. WTF?

berberv17868043

Participant

I got the same problem!
I'm translating Spanish interviews with open captions. When I close and reopen the project after saving, sometimes the captions I added are gone while all other edits are saved. Anything that can be done about it?

BottledLightsPhotography

Inspiring

Same here. Lost 8 hours of work - even though I regularly saved my project, even occasionally as new project files. Also the auto save files only contain captions for a few minutes. All gone!

This is not supposed to happen! Never ever! Especially with software that expensive.

Adobe, this really sucks!

Edit:

Now I tried exporting the captions as .srt on a regular basis. This noes not work neither: The export only contains captions until a certain timestamp (~ 8 minutes), everything added after that time is not in the .srt file.

It's impossible to save the file with captions, it's impossible to export the captions - so what am I supposed to do?

kulpreet singh

Inspiring

Hi Michaelw64976101,

I am sorry that you are facing trouble saving Open captions in Premiere Pro.

I checked your account details & I can see that your last interaction (with our support team) got disconnected without troubleshooting.

I request you to the support team again and refer to this case# 0189384757

FAQ: How do I contact Adobe Support?

Thanks,

Kulpreet Singh

andryh27333591

Participating Frequently

I have this problem too, i edit my open caption color from white to yellow then i save. when i re-open. it back to before i edited with white color. it happen sometimes not always. But its quite irritating for me

thnks,

beardo9973

Participant

Same here.

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