Open Captions not working when exporting to AME

So, It's been years since this problem has existed, and after reading all the non solutions I went rogue and tried random things and I found a solution.  It's a little buggy still; about a 50% success rate (but then again i've only done this a few times)

Before committing to exporting any long sequences, I urge you all to make a copy of your original sequence and set a small in and out point that contains Captions - this is simply so you can see if your system is buggy and needs to be re-booted before committing to a longer export.

You must have your caption files programmed as open captions within the sequence and they must be visible in the sequence or the below may not work (I haven't tried it otherwise - but am assuming that it will not work as it requires the sequence preview in order to populate the captions in Media Encoder)).

Step 1- As outlined above create a test sequence (copy of your original sequence)

Step 2- set all you in and out points (including with the test sequence)

Step 3-  Select the sequences you wish to export and go to File->Export (it will prompt you to send it to the cue since you will at least have two sequences included - one test and the one you want to export)

Step 4 - Only apply your desired video/audio settings then apply the additional settings detailed below before you send to Media Encoder. (if this is your first time trying this I would do this from scratch, and NOT use a preset - the existing preset metadata f's up the caption settings and greys the options out - the goal is to have the preset field say "custom" before proceeding)

Step 5 - go to the caption tab and set this to open caption.

Step 7 - Select the one that says "Use Previews"

Step 8 - feel free to save your preset now

Step 9 -  Send to Media Encoder

Step 10 - Set the order of your exports so the test excerpt file is the first one in the Queue

Step 11- Set the Destination

Step 12- Start Queue

Step 13 - watch the preview of your test file as it exports - if the open captions are present in the preview window, you should be good, and the rest of your Queue items should export with open captions

If you do not see this, then I would recommend a fresh boot and a retry of all the steps above.

NOTES:

-Use your system while this is rendering at your own risk - my system has some kind of read/write latency issue which then freezes up my export - might be a speed issue with the storage system I am setup with, might be an issue with the program - I won't know until anyone else tries this out and experiments - let me know?

-So far I can report this works for h.264 mp4s and Prores exports.

Hope this helps anyone who has been plagued with this issue.

Cheers.

Nothing I do works for me (44100Khz, Selecting and DeSelecting). The Subtitles are causing me absolute pain. They only work when directly exporting out of Premiere. It seems like Media Encoder is the culprit (not only with captions but with Audio tracks too).

In on latest Premiere (2018), Windows 10

I'm gonna jump in real quick and say it's also not working for me. I just found out about it the hard way after 4hrs of rendering and no caption showing up in my video despite of enabling the "Burn Captions Into Video" button in AEM.

Also for the record, I want to say that Premiere Pro has the worst caption/text tool in the entire Adobe system. I just simply don't want to spend time making captions and timing them manually in AE although that's a very useful tool for adding/animating text (imagine having to do every single caption for a 15mins video manually).

My suggestion is instead of trying to fix the bug forever. I think you guys should try to find a better way to implement captions into video in Premiere Pro. A system which is flexible (user can put caption even at the bottom edge of the screen), automated (overlap timing when editing different captions crash Premiere for me) and robust (easy to change & preview font, have an option where user can choose whether a text will be cut if it goes out of the box or just simply drop it to a new line inside the video zone, maybe even have a simple text animating system taking inspiration from AE).

I love Adobe products and honestly, I simply can't move to another system because another video editing program will not let me jump real quick into AE to edit one effect then jump right back to edit the main video. The time-saving workflow is why I choose Adobe and the caption part in Premiere is definitely a problem that needed to be solved ASAP.

Stefan, and all users involved: has a solution to the original problem arisen?

To be specific, I'm having the issue where captions in Premiere will not export through Adobe Media Encoder. Instead I get a "file offline" notification where captions should be.

My bug may slightly differ from the original in that the captions were brought into Premiere as SRT files, then positioning, size, appearance, and timing were tweaked from there (side note: I'd love for this to be more intuitive as well).

Exports from Premiere work fine, but as I need to export multiple captioned sequences, this is a big slowdown on my workflow.

Attaching photos for reference. Adobe staff, if this issue is slightly different than the original, I can submit it separately.

I mean its not as though we're living in the biggest ever time for content - video content that needs captions ALL THE TIME for social media. I mean not like it should be a priority or anything.

This captions thing is getting ridiculous. Simple clips for fast turn around clients are taking days to sort out. Its just bullshit. Think I'm going to start learning resolve for edit and / or FCPX. I can't afford to work like this anymore - both mentally and financially.

TLDR version - show-stopping bugs that go for years without being addressed have led me to decide to cancel my subscription to Adobe products.  This project will be my last.

It is with a sinking feeling that I found this thread, and a sense of the worst kind of deja vu.

Having suffered from the Lumetri render error bug intermittently on my old Mac Pro, and realising that it went unaddressed literally for YEARS, whilst customers tore their hair out of it - this thread felt eerily familiar.

Frankly, the caption experience with Premiere has been a fiasco.  It is unwieldy, and counterintuitive even without considering the problem of not even being able to render them once you've fought the long battle of getting them right.

I feel personally disrespected each and every time I double click on an individual subtitle within the caption bar on the timeline, and then have to manually scroll through all the caption blocks in order to edit the text of that block I just expressed interest in.  What?  The engineers couldn't figure out we might appreciate the selected subtitle being jumped to in the list?  They thought double-clicking AND scrolling through hundreds of captions to find the selected one, would be more fun? 

I don't know and I don't care anymore, because I'm jumping ship.

After hundreds of instances of this, I knew my patience with Premiere was spent.

Some colleagues have turned to Resolve for their edits, with the bonus of being right where they need to be when it comes time to grade.  Time for me to join them.

It seems that I can systematically reproduce the problem:

- If the captions clip has exactly the same length as the other clips (the beginning of the captions at where the first clip starts and the end of the captions at where the last clip ends - as suggested in an earlier reply), the captions are rendered successfully every time I tried.

- Otherwise, it is successful only for the first item queued in AME. The captions cannot even be seen in the program panel in Premiere Pro.

Feb 27 2018 and this issue is STILL going on. What is the point of offering features like Captions and then then not ensuring that it works properly before releasing successive versions? I've just updated Premiere Pro and AME this week and it STILL ISN'T FIXED. I have to export each video bypassing AME which is a complete pain in the backside for streamlining workflow.

WHEN WILL ADOBE COMMIT TO FIXING A BUG REPORTED WELL OVER A YEAR AGO!!!

I also submitted a bug ticket because I'm having the same problem. Exporting one-by-one from Premiere Pro gives the result I need, but it's completely unworkable that it can't be queued to run through AME. There clearly is a bug here and the fact it hasn't been found and squashed by now makes me question whether any resources have put tasked with tracking it at all.