Inspiring

Question

Open Captions not working when exporting to AME

Forum|Forum|9 years ago
November 18, 2016
43 replies
40077 views

I am trying to export a sequence with a open captions block attached using Adobe Media Encoder.

The exported file does not have the captions burnt in. I can see that the captions is not attached also in the preview window of AME. I have tried setting captions to "burn into video" in the captions panel in the export window.

Using Adobe Premiere CC 2017.

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the_dudes

Inspiring

Same issue, not solved. Workarounds didn't help, exporting via Premiere not acceptable.

Thanks Stefan for hanging in here, but it's so hard to understand why this hasn't been fixed by now.

About the feedback form: Why don't you create a system à la Microsoft, where you can at least track and upvote stuff, AND see wether the company is working on something or not yet?? That's the way to go! Sometimes it really seems you @AdobeCreativeCloud are just stuck in featurism.

stefan_gru

Inspiring

the_dudes wrote
About the feedback form: Why don't you create a system à la Microsoft, where you can at least track and upvote stuff, AND see whether the company is working on something or not yet?? That's the way to go! Sometimes it really seems you @AdobeCreativeCloud are just stuck in featurism.

Do you mean the forum software instead of the feedback form? I can talk to the people who manage the forums. The forums use Jive software and I don't know the extent to which it can accommodate the features you are requesting. Offhand, I don't know how transparent the product team wants to be regarding what bugs they are actively squashing or deferring (for whatever strategic or technical reason) but we can hope. Btw, I am speaking only for myself and not for any team I'm on or not on.

C

chrisf36002334

Participating Frequently

Thanks for the reply Stefan. As for myself, I'm less interested in a report on the team's progress or priorities than I am in seeing this resolved. If this issue magically went away an update or two from now, I'd be a happy customer!

I only mention that this appears to be a low priority to contrast against my personal experience that its a very high priority in my day to day experience with your products.

The amount of time I'm wasting rendering sequences one by one is extremely costly and there appears to be no other way.

I just chimed in today, but I've been dealing with this for weeks and have been aware of this and other threads on the topic since I first googled the bug. If all of us on this thread are dealing with the issue, how many other customers do you think are having the same trouble?

I know you're not the one prioritizing these tasks and your hands are tied, so please continue to pass it along and thanks again for all you do!

dante_in_yyc

Participant

Maybe a class action lawsuit will wake Adobe up!

Because right now, I can make a pretty great case that after over a year this is STILL AN ISSUE and it's a KNOWN issue and Adobe is KNOWINGLY taking my subscription money for a product that they KNOW is DEFECTIVE.

nickmichael

Known Participant

Not to mention the other defects, like my keyboard shortcuts randomly not working and multicam clips not refreshing after turning a track off and then back on, so that camera angle remains black until you restart the program. Christ, Adobe. This is the shit I'd expect from a company that just started making software. And all because they know we'll keep paying in spite of the bullshit because otherwise we'll never be able to open our old projects. Well, I say let's all export all old projects we ever plan to open again, export XMLs that we can open in FCP or Resolve and never look back.

iPeder

Participant

Over a year and stil not fixed??? Kind of ignorant!

The workaround with changing settings worked for me.

1, Send the exports to Media Encoding

2, In ME, click "custom" and change caption settings to none. Press done.

3, In ME click "custom" and change caption settings back to burn caption. Press done.

4, Do the same for every clip.

5, Start the encoder.

D

danielyesthatsme

Inspiring

Still no solution!?

sonnyboo_original

Known Participant

No, this is not solved. I have 29 videos to export with captions burned in, each one taking 3-4 hours to render. I wish this software would work like it's supposed to.

I can export from Premiere one at a time with the burn in but not from Media Encoder. No other work arounds have worked for me (IE, turning burn in off and on/audio to 44.1).

So disappointing to see that Adobe is not fixing this. I pay monthly and expect a modicum of professionalism in dealing with problems.

D

davidmblomquist

Participant

Hey, so I see that you may have the problem taken care of, but I wanted to reply my fix in case the previously mentioned fixes don't work for others like they didn't for me.

I've been working on getting this to work for the last couple days, trying every possible thing I could and I think I FINALLY figured it out.

Just get your export(s) ready, and send them to AME. Once in there, either individually or by selecting all (can't test it right now, but there may be a problem with different exports from the same sequence at different timecodes), click on the 'Preset' and go to the Captions page. Change it from Burn Captions Into Video to None, and then change it back again. **EDIT** I just learned you have to change from Burn Captions Into Video to None and Back again for each, you can not do them all at once. **EDIT**

I've done this about 10 times since figuring it out, and it's worked every single time!

I really hope this helps at least one person.

stefan_gru

Inspiring

davidmblomquist: Thanks for taking the time to post your own fix to this problem.

All: If you could please chime in with your own results following his steps, I think we should change the official "correct answer" for this forum topic thread.

M

marinich

Participant

Turning the captions settings on and off in AME worked for me (Mac OS X 12.12.6, Premiere Pro CC 2017.1.1), but it doesn't work the way it *should* of course. Thank you for the workaround though, much appreciated.

Captions have been a nightmare in Premiere since I can remember. As painful as captions were in Final Cut 7, at least it was consistent and I knew what to expect. In PP there seems to be a new quirk every time I go to render. Since I work on translations for a lot of the videos I do, this is a total headache.

It amazes me how many known issues in PP never seem to get resolved from version to version. PP causes me way more headaches than all the other Adobe apps combined.

lisat69656061

Participant

I'm having the same issue. I've got 6 exports to do, each in 6 languages and there's simply not enough hours in the day to do them individually withing Premier. Did a test export with closed captions clicked on and exports fine within Premier CC itself, but as soon as I send the export to Media composer, the captions don't export!

Adobe, this problem has been going on for month and still no fix. Please can you resolve this. as for any of us working with lots of captions, this is an absolute nightmare!!!

L

LennyLenfestey

Participating Frequently

In the end I exported from Premiere and tried to get on with stuff I was doing in Ae while I waited.

Bummer.

lisat69656061

Participant

Bummer indeed. Thanks Lenny and let's hope they fix this soon - life is just too short to sit staring at encode bars when it's not necessary. Please please Adobe, sort this out!

G

garyp60438957

Participant

I am experiencing all of the above problems when trying to render projects with captions using Adobe Media Encoder. The simple work-around is to just render directly from within Premier. At the bottom of the Export Setting window click on Export instead of Queue.

Julien Dewarichet

Participant

Hello there,

After long time trying make different workarounds, I found this post, the caption are still very buggy in Adobe Premiere nd non of your solutions worked for me, except just exporting directly from Premiere without AME. Here is a video showing this bug:

00:07 Captions are not there after a previous export.

00:58 After restart captions come back

01:40 On Adobe Media Encoder captions have dissapeard now

02:40 They also disappear in the timeline, so I have to restart the software.

04:15 After a new export directly from premiere I get a file with captions on it.

Hope this helps solve the problem.

Please Adobe, you need to resolve this ASAP, the Caption tool can be improve, but this bug is just not acceptable in a fully public version. After this criticism, I just want to say, that the software has been improving a lot lately and I can see that the Caption tool will be good in the future.

For now, this is a nightmare and takes all my job (and others) to export's error and videos without captions, etc...

Thanks a lot for listening to your customers.

Best

Borja

stefan_gru

Inspiring

Borja: Thanks for providing your detailed information and recorded demo. I have alerted some engineers about this and hope to find out whether they are fixing this problem.

K

klitoka

Participant

Stefan, I have the same issue in my offices, we have more than 15 Dell Workstation running windows 10 and Adobe Premiere CC 2017, only happens in AME, on premier works fine. How can we follow this thread and receive notification of any short term solution?

oudaik29037765

Participant

I tried these but it didn't work. Changing the export to prores did the job in my case.

A

Anonymous

I've been having the same problem, but following the example of vinnov4 and users posting on another forum, I managed a work-around, described below.

The problem: when a four-minute video with open captions was sent for export to Media Encoder, the resulting MP4 did not include the open captions (nor were they displayed in the ME export preview). Premiere Pro export settings to burn caption into video had been enabled. Immediately following this failed export, open captions _also_ failed to display in Premiere Pro until the program was closed and reopened (though sometimes open and closing had no effect). I had exported videos with open captions before without a problem.

My work-around: 1) following vinnov4, I made the captions bar precisely the same length as my cut; 2) I nested the captions bar; 3) rather than exporting "entire sequence" (under the "source range" tab in Premiere Pro export settings), I selected "sequence in/out," setting the in point to 0:00 and the end point to the close of my cut. Open captions were then displayed in the MP4, as well as in the ME preview panel. I believe it was option three that did the trick, because when I set the source range to sequence in/out and set the in point at 1:00 and the out point at 1:15, it worked just as well. Wanting to leave well enough alone at this point, I'm not going to look further to find out—but hopefully this description will help some fellow sufferers.

My system, running Premiere Pro CC 2015:

G

getspeks

Participant

I'm on Win 7, with the latest Premiere Pro CC. I have the same problem, but that didn't work for me. This is a huge bug among several platforms.

D

dmitriwhy

Participant

I agree; this is just one of the many bugs with the entire suite; I have never seen it this bad in the many years I've been with Adobe.

At least in photoshop; there's always another workaround you could try. Unfortunately in Premiere, not so much.

I have been battling this export for about 4 hours now but just had a new problem when I tried to export directly from Premiere; some sort of cuda error I have never seen before. I just got this for the second time and it's in a completely different spot on the timeline now.

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