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kjetils30485119
kjetils30485119
Inspiring
November 18, 2016
Question

Open Captions not working when exporting to AME

  • November 18, 2016
  • 43 replies
  • 40078 views

I am trying to export a sequence with a open captions block attached using Adobe Media Encoder.

The exported file does not have the captions burnt in. I can see that the captions is not attached also in the preview window of AME. I have tried setting captions to "burn into video" in the captions panel in the export window.

Using Adobe Premiere CC 2017.

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    43 replies

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    FuturelineMediaDenmark
    FuturelineMediaDenmark
    Participating Frequently
    May 4, 2017

    Hey Adobe. It's time to check in....

    ... this is a disaster, for us, having customers ordered this product, but now we can't deliver. What is the solution for this????  this is really NOT good enough. After hours of trying and cruising forums, i found this. The nesting ALSO worked for me, but this is really, really unacceptable! Remember to render the NEST and of course the sequence. Also another suggest is to change the audio output to 44100 hz instead of 4800.Last thing is to check out the movies prefs in AME. So many bugs in this....

    Btw agreeing with the strange response in the captionspanel + some other bugs like the new caption made doesnt place where you have the timeline navigator but directly after the last caption made..

      stefan_gru
      stefan_gru
      Inspiring
      May 4, 2017

      Log your bug observations in the form: Feature Request/Bug Report Form

      The product team does look at user feedback here.

      FuturelineMediaDenmark
      FuturelineMediaDenmark
      Participating Frequently
      May 4, 2017

      done.

      M
      martins14177957
      Participating Frequently
      March 29, 2017

      hi all this may sound silly but I think issue for me was that I didn't have "Burn Captions" selected in the options box in AME... see the attached image. good old Lynda tutorials!!!!

        stefan_gru
        stefan_gru
        Inspiring
        March 30, 2017

        Is this the answer to everyone's problems? The OP (KjetilS) said he'd selected Burn Captions in the Export Settings dialog box. MartinS did so in AME. If you select it in Export Settings, does it show that way in AME?

          M
          melanies25826299
          Participant
          April 6, 2017

          No, unfortunately when rendering in AME this has no effect at all. Rendering in Premiere still works fine, allthough the render preview window doesn't show any captions, which is quite irritating. I also tried rendering (in AME) using Premiere Preview Files, also no captions although they should be there..

          videobae
          videobae
          Participant
          March 7, 2017

          Same issue. Open caption work is exhausting me with this bug and such a tiny interface.

          stefan_gru
          stefan_gru
          Inspiring
          March 7, 2017

          Looks like people have two complaints: an export bug and a tiny interface. Please submit your bug report and feature request here: Feature Request/Bug Report Form

          Maybe submit one separately for each. Btw, the product team does look at this feedback.

            malbutnotbad
            malbutnotbad
            Inspiring
            March 7, 2017

            Thanks Stefan!

            ridge_road11
            ridge_road11
            Participant
            March 7, 2017

            Same issue here.

            T
            TMCOnline
            Participant
            February 22, 2017

            I'm having the same issue. I can't send to AME and keep the captions embedded. Also, when the render is applied, the captions start changing size and shape randomly in the timeline. I've already had to duplicate a sequence just to get the captions to work correctly, but it's an unrendered sequence. Waiting to find out what will happen when I actually get around to rendering it.

            I'm going to play around with a couple 5 second clip exports and see if I can't get the captions to work.

              stefan_gru
              stefan_gru
              Inspiring
              March 7, 2017

              TMCOnline: Can you post some 5-sec clips or screen shots of this problem? Especially the part "when the render is applied, the captions start changing size and shape randomly in the timeline."

              A
              agenceseen
              Participant
              February 22, 2017

              Same issue.

              Adobe, this problem exists since a few months, hurry up and give us a fix, it's really annoying !!

              iMac 5K, i7-6700K @4,0Ghz, 32Gb RAM, 512Go SSD, Radeon R9 M395X 4GB

              MacOS Sierra 10.12.2

              T
              the outward spiral
              Inspiring
              February 15, 2017

              Same issue here.

              Windows 10, PP 2017

              malbutnotbad
              malbutnotbad
              Inspiring
              February 2, 2017

              This is getting really annoying. I've been working with a client for a week and the open captions worked fine- just as expected on every single rough cut. Now I'm trying to deliver the final edit and- NO CAPTIONS! They've disappeared! They're in the timeline, the track is enabled, everything is exactly the same. BUT THEY WON'T SHOW UP IN THE PROGRAM MONITOR, OR IN ANY EXPORTED VIDEO.

              Restarting hasn't helped. If anyone has discovered a workaround, I would greatly appreciate it... not looking forward to converting the entire script into title cards.

              Thanks!

              Ann Bens
              Community Expert
              Ann BensCommunity Expert
              Community Expert
              February 2, 2017

              Yes open captions can be a pita.

              The come and go in my timeline too.

              Make new sequence and copy everything over.

              If that does not work

              Make new project and import old one.

              See if that will work for you.

                malbutnotbad
                malbutnotbad
                Inspiring
                February 3, 2017

                Thanks for the idea, Ann. It worked for playback within the program monitor, until I tried to export it and then it stopped working all around again.

                D
                Dominic Witherow
                Inspiring
                February 1, 2017

                I have submitted my bug report for this exact same issue.

                Pending a fix, I have a workaround which is ok for occasional captions users, though not much cop if you need them all the time.

                I have found that a direct export from PP works on the first attempt after a fresh launch of the app. IE, before exporting anything else, the captions work for an 'in-Premiere' export. AME queueing with captions is so hit and miss, I'm not bothering with it at all.

                If anything else is exported first, then captions just don't work.

                Does anyone else find the captions interface very unresponsive too? Adjusting justification and colours is quite torturous on my system.

                System:

                MacPro 5,1 3.33GHz 6-core

                OSX 10.10.5

                GTX 680 Mac edition (CUDA fully removed because, well, CUDA etc!)

                48GB RAM

                6G SSD startup/applications drive

                RAID 5 media drives via eSATA

                CC 2017 latest versions

                Professional film maker/editor since 2004, working on MBP M4 Max 128GB, 4TB SSD
                  malbutnotbad
                  malbutnotbad
                  Inspiring
                  February 3, 2017

                  Dominic, I agree that the UI is really hard to work with. Especially those little "zone" boxes for positioning the text... they're only a few pixels wide and take way too much effort to click on. I've also had instances where changing one caption inadvertently alters the rest of them (in formatting)

                  With regards to your workaround, I appreciate you sharing it, but unfortunately it didn't work for me. I just cancelled my plans tonight and I'm resorting to those good old titles... At least they fixed the copy-paste crash in the titles panel in this last update! That was a nightmare.

                  Ann Bens
                  Community Expert
                  Ann BensCommunity Expert
                  Community Expert
                  December 28, 2016

                  I have seen this too; windows.

                  Sometimes it works and most of the time it does not.

                  It also manages to disappear from the preview.

                  Or the caption window stays empty while it should be filled with text.

                  Have to restart Premiere.

                  Have resorted to old fashioned titles.

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