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P: Audio playback failed error code: 1609891836

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Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

Sound

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Vivacious_Sunrise0D44Correct answer

Participant

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

I hope this helps.

Best regards.

M

myleskramer

Participant

.

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M

myleskramer

Participant

For anyone who has tried all of the above and still running into the same issue -

In my case I found this issue was due to a framerate mismatch between media and sequence settings. I had a 24p sequence with mostly 24p footage, and also a small batch of 60p footage. After removing the batch of 60p footage, the sequence plays normally. With the 60p footage included in the sequence, nothing is able to be played, not even the 24p footage.

Make sure to keep your footage in a sequnce with its corresponding framerate. Hope this helps someone out there

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Nelson_Villalobos7304

Participant

Duplicated the timeline and it worked, adobe dont even know how their own stuff work

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aleksandr_3031

Participant

Thank you

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A

aleksandr_3031

Participant

Buffer load pause ,

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chrisr3240

Participant

Here's how I fixed it. Launch Premiere but don't open any projects. Go to Edit>Preferences>Media Cache. Remove Media Cache Files>click delete. Delete all media cache files.

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Danny286306852w8b

Participant

Please specify the cache file and database path, then it will be resolved.

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Joel22727921qmmw

Participant

omg thank you this worked straight away

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jamieclarke

Community Manager

updating status

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R

reidbabbington

Participant

Hi everyone,

Ive tried everything mentioned in this thread yet i still cant get any results.

Was just wondering if anyone has any idea as to why.

Running latest versions of all software with 450gb free in the cache location.

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mstegner

Community Manager

"Ive tried everything mentioned in this thread"

Did you clear your Media Cache and let it rebuild? Is the drive with Media Cache have sufficient space? If there is not enough free space (if the drive gets full) it will affect playback.

According to those screen shots you posted, If I were you I would uncheck "Attempt to force hardware to document sample rate" and see if that helps.

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Kevin J. Monahan Jr.

Legend

Thanks for posting your potential solution @Vivacious_Sunrise0D44 - Can you check this out, @arleenl39123580, @Duba31414850hegh, @AECOMBrad18194321, and@Anton38816740tyzk?

On behalf of the team, thanks for testing this out.

Cheers,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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