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P: Audio playback failed error code: 1609891836

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Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

Sound

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Vivacious_Sunrise0D44Correct answer

Participant

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

I hope this helps.

Best regards.

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V

Vivacious_Sunrise0D44Correct answer

Participant

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

I hope this helps.

Best regards.

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Duba31414850hegh

Participant

Same problem... Do we already have the answer? ty

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AECOMBrad18194321

Participant

Same problem on Intel Windows 11 Machine. Have cycled through audio devices (Nvidia/Realtek) and hardware acceleration, drawing waveforms, basically every button and it's completely hit or miss as to what works and what doesn't. Old Intel MacBook Pro seems unaffected. Both on 25.5.0

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Anton38816740tyzk

Participant

same problem... Audio playback for any audio does not work.

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neilw16441096

Known Participant

I've posted about his previously and still having these issues.

Premier 24.5.0

Here's a screen shot of audio information ( or at least what Premier thinks of it)

And another screen shot of prores files

Any ideas?

Neil Wieteska

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arleenl39123580Author

Participant

I don't know what's changed but it seemed to have resolved itself. The Audio Hardware are just set to System Default (input and output) and have not changed any. So, if it happens again, I'll update this. Odd, huh.

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e.pagalmyan

Participant

Hello I am having exactly the same problem. I have tried almost all the ways to fix it, but it didn't work.
I have cleaned cache, changed cache folder name and location, resinstalled Premiere Pro, reinstalled whole Adobe pack and even with clean adobe, Installed studio Nvidia driver, downgraded to an older driver, but it doesn't work. I have tried all possible hardware settings none of them work or work properly, only SRT mode started playing, but without any sound, it just ignores the audio line.
I suspect it's not about adobe, but anyways it started since July 2024

But the most annoying part is that it was working years without problems and since July 2024 it started to behave like this.

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neilw16441096

Known Participant

I'm having the same issue with playback and also exporting audio. I've had to output via Media Encoder to get rendered audio in my exported videos. I've run the system compatability and no issues reported there.

macOS Monterey 12.7.5

iMac Retina 5K 27-inch 2019

3.6 GHz 8-core Intel i9

Ram 72 GB 2667 MHz DDR4

Radeon Pro 580X 8 GB

Neil Wieteska

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Sumeet_Kumar_Choubey

Adobe Employee

Hi Neil Wieteska,

We're sorry to hear about this. Is this happening with any specific media or all of them? Could you please share a download link for one of the sample media with which you are experiencing this issue? It will help us to diagnose the issue properly.

Thanks,

Sumeet

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Kevin J. Monahan Jr.

Legend

Hello @arleenl39123580,

Thanks for filing the bug report and providing all the information. I hope the team will respond soon with a solution for you. Please provide further details to help them reproduce your issue. See, How do I write a bug report?

Sorry for the frustration.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Jervision

Participant

i have the same problem bud am stuck how to fix it do you know how i can fix it? problem code 1609891836

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Sumeet_Kumar_Choubey

Adobe Employee

Hi arleenl39123580,

We're sorry about the poor experience. Please let us know the exact version of Premiere Pro & the OS that you are using. Also, please share a screenshot of Audio Hardware preferences in Premiere Pro (Edit > Preferences > Audio Hardware).

Thanks,

Sumeet

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