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arleenl39123580
Participant
June 4, 2024
Answered

P: Audio playback failed error code: 1609891836

  • June 4, 2024
  • 19 replies
  • 18331 views

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

    Correct answer Vivacious_Sunrise0D44

    Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

    If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

     

    I hope this helps.

     

    Best regards.

    19 replies

    Show previous replies
    A
    Anton38816740tyzk
    Participant
    July 25, 2024

    same problem... Audio playback for any audio does not work.

    neilw16441096
    neilw16441096
    Known Participant
    July 25, 2024

     I've posted about his previously and still having these issues.

     

    Premier 24.5.0

     

     

     

    Here's a screen shot of audio information ( or at least what Premier thinks of it)

     

     

     

    And another screen shot of prores files

     

    Any ideas? 

     

    Neil Wieteska

     

    A
    arleenl39123580Author
    Participant
    July 17, 2024

    I don't know what's changed but it seemed to have resolved itself. The Audio Hardware are just set to System Default (input and output) and have not changed any. So, if it happens again, I'll update this. Odd, huh.

    E
    e.pagalmyan
    Participant
    July 11, 2024

    Hello I am having exactly the same problem. I have tried almost all the ways to fix it, but it didn't work. 
    I have cleaned cache, changed cache folder name and location, resinstalled Premiere Pro, reinstalled whole Adobe pack and even with clean adobe, Installed studio Nvidia driver, downgraded to an older driver, but it doesn't work. I have tried all possible hardware settings none of them work or work properly, only SRT mode started playing, but without any sound, it just ignores the audio line. 
    I suspect it's not about adobe, but anyways it started since July 2024

    But the most annoying part is that it was working years without problems and since July 2024 it started to behave like this.

    neilw16441096
    neilw16441096
    Known Participant
    July 9, 2024

    I'm having the same issue with playback and also exporting audio. I've had to output via Media Encoder to get rendered audio in my exported videos. I've run the system compatability and no issues reported there.

     

    macOS Monterey 12.7.5

    iMac Retina 5K 27-inch 2019

    3.6 GHz 8-core Intel i9

    Ram 72 GB 2667 MHz DDR4

    Radeon Pro 580X 8 GB

     

    Neil Wieteska

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      July 9, 2024

      Hi Neil Wieteska,

       

      We're sorry to hear about this. Is this happening with any specific media or all of them? Could you please share a download link for one of the sample media with which you are experiencing this issue? It will help us to diagnose the issue properly.

       

      Thanks,

      Sumeet

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 8, 2024

      Hello @arleenl39123580,

      Thanks for filing the bug report and providing all the information. I hope the team will respond soon with a solution for you. Please provide further details to help them reproduce your issue. See, How do I write a bug report?

       

      Sorry for the frustration.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      J
      Jervision
      Participant
      July 8, 2024

      i have the same problem bud am stuck how to fix it do you know how i can fix it? problem code 1609891836

        S
        Community Manager
        Sumeet Kumar ChoubeyCommunity Manager
        Community Manager
        July 8, 2024

        Hi arleenl39123580,

         

        We're sorry about the poor experience. Please let us know the exact version of Premiere Pro & the OS that you are using. Also, please share a screenshot of Audio Hardware preferences in Premiere Pro (Edit > Preferences > Audio Hardware). 

        Thanks,

        Sumeet

        T
        TLWestgate68
        Known Participant
        June 30, 2024

        After the latest update my Premiere Pro will not read, display, nor playback audio from MP4 files. I receive the following error code -1609891836.

         

        BRAW and MOV files are fine. After Effects also does not read/play audio from MP4s. But Audition will read the audio tracks. This is on my Windows 10 machine.

         

        The same MP4 files, however, play and edit fine on my Macbook. What gives?

          J
          jsgibson09
          Participating Frequently
          July 9, 2024

          I have this same issue on my PC, I tried solving it a month (June 3rd) ago and posted on here for help with no luck. Surprisingly, the project I was trying to create works on my older, less powerful laptop with less RAM and no graphics card. it seems to be a new update as when I made my ticket, I dont believe there were any, but now I've seen a few. 

           

          I think one person figured their issue out and posted it. maybe it'll help you.

          https://community.adobe.com/t5/premiere-pro-bugs/source-clip-audio-won-t-import/idi-p/14659486

           

           

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          July 9, 2024

          Hi TLWestgate68,

           

          We're sorry to hear about this. Let us know the exact version of Premiere Pro & After Effects that you are using. Could you please also share a download link for one of the sample mp4 media with which you are experiencing this issue? It will help us to diagnose the issue properly.

           

          Thanks,

          Sumeet

          J
          jsgibson09
          Participating Frequently
          June 4, 2024

          Hello, upon opening a new project with all my usually default settings, I attempted to import a clip and the audio will not show up on the timeline. I've checked to make sure the proper audio track is enabled yet still the issue persists. I tried playing the clip in the source monitor and I get an error message "premiere pro could not start audio playback. (Error code: -1609891836).

           

          The only good news is that its the same error code every time I try (the last issue I had resulted in several diffrent error codes showing up each time it failed). Ive ensured that my audio settings are normal and correct, Ive also watched the clips on my pc to make sure they have the audio, which they do. I have searched high and low across the web and forums here but I havent seen anything that will help, though I've tried several solutions. 

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            June 4, 2024

            Hello @jsgibson09,

            Thanks for filing the bug report. I'm Kevin from Adobe Support. I am one of the moderators here.

             

            The team would like to help you with the bug but may need more information from you to reproduce it. See: How do I write a bug report?

             

            I hope the team can help you with this soon.

             

            Take Care,
            Kevin

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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