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arleenl39123580
Participant
June 4, 2024
解決済み

P: Audio playback failed error code: 1609891836

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

    解決に役立った回答 Vivacious_Sunrise0D44

    Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

    If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

     

    I hope this helps.

     

    Best regards.

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    T
    TLWestgate68
    Known Participant
    June 30, 2024

    After the latest update my Premiere Pro will not read, display, nor playback audio from MP4 files. I receive the following error code -1609891836.

     

    BRAW and MOV files are fine. After Effects also does not read/play audio from MP4s. But Audition will read the audio tracks. This is on my Windows 10 machine.

     

    The same MP4 files, however, play and edit fine on my Macbook. What gives?

      J
      jsgibson09
      Participating Frequently
      July 9, 2024

      I have this same issue on my PC, I tried solving it a month (June 3rd) ago and posted on here for help with no luck. Surprisingly, the project I was trying to create works on my older, less powerful laptop with less RAM and no graphics card. it seems to be a new update as when I made my ticket, I dont believe there were any, but now I've seen a few. 

       

      I think one person figured their issue out and posted it. maybe it'll help you.

      https://community.adobe.com/t5/premiere-pro-bugs/source-clip-audio-won-t-import/idi-p/14659486

       

       

      S
      Adobe Employee
      Sumeet_Kumar_Choubey
      Adobe Employee
      July 9, 2024

      Hi TLWestgate68,

       

      We're sorry to hear about this. Let us know the exact version of Premiere Pro & After Effects that you are using. Could you please also share a download link for one of the sample mp4 media with which you are experiencing this issue? It will help us to diagnose the issue properly.

       

      Thanks,

      Sumeet

      J
      jsgibson09
      Participating Frequently
      June 4, 2024

      Hello, upon opening a new project with all my usually default settings, I attempted to import a clip and the audio will not show up on the timeline. I've checked to make sure the proper audio track is enabled yet still the issue persists. I tried playing the clip in the source monitor and I get an error message "premiere pro could not start audio playback. (Error code: -1609891836).

       

      The only good news is that its the same error code every time I try (the last issue I had resulted in several diffrent error codes showing up each time it failed). Ive ensured that my audio settings are normal and correct, Ive also watched the clips on my pc to make sure they have the audio, which they do. I have searched high and low across the web and forums here but I havent seen anything that will help, though I've tried several solutions. 

        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.
        Legend
        June 4, 2024

        Hello @jsgibson09,

        Thanks for filing the bug report. I'm Kevin from Adobe Support. I am one of the moderators here.

         

        The team would like to help you with the bug but may need more information from you to reproduce it. See: How do I write a bug report?

         

        I hope the team can help you with this soon.

         

        Take Care,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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