P: Keyboard shortcuts are lost and not retained in 23.4

My .kys file is here, but nothing happens if I do "CTRL ALT K", so I cannot edit anything, and the personalized keyboard shortcuts are not working either. And now it's not working either in 23.6 version...

Did you use the shortcut I posted above your post to see what's happening in that folder... I'm pretty sure that's working fine in 24.0. Perhaps your shortcuts didn't get copied over during the upgrade.

Hello, since my upgrade to 24.0, even the command "edit keyboard shortcuts" doesn't open anything... So of course my previous personalized keyboard is not working. I reinstalled and went back on 23.6 where it's working properly... I'm on Windows.

There is an option to save your preferences from the previous version when you are upgrading yearly versions. 

Adobe does tend to spread out things into different folders... but here's the one you need to start backing up now...

%UserProfile%\Documents\Adobe\Premiere Pro\24.0\

Paste the above into FileExplorer... it changes with each version #, and usually PP leaves the "23" folder(s) around. Take a look you might find them. So, however you are backing up, your preferences, layouts and keyboard shorts are in the above folder.

I might sound crazy here, but a POPUP window saying "Your keyboard settings and Window Layouts will be removed if you allow this update" would save us hours. I wish I could get Final Cut X on PC. 

I don't think so. You can contact them from right from your account, there's a chat button. 

And you can call in too... They'll even take control of your computer, if you want them to. (Ask your girlfriend/IT person if that's ok) 🙂 And if you do call ask for the 'Video Que' for more experienced techs on the video softwares.

Sure, but that means they mainly rely on users to help other users. Quite a common corporate practice, still pretty sad.

Congratulations on fixing it 'all on your own'

FWIW:  The problem you had is not the problem of this thread, thus making it more difficult to understand your issue(s). Fortunatly, Adobe provides this forum for thier users to interact.  🙂 Thanks Adobe! 

It seems like I fixed my problem, however doing it all on my own. I got my girlfriend to give me her .kys file and now I can finally do stuff again. Crazy how stuff like this happens, really shows what kind of company this is.

I would like to receive a default .kys file to add to my program. I cannot find any online and I'm actually just so sick of this problem. I already spent a lot of time being pretty mad that no one was going to give me back.