P: Keyboard shortcuts are lost and not retained in 23.4

So this is what I've come to discover after getting advice from people on this thread and trying things myself. With the newest update of 23.5, it does not fix the problem of specific set keyboard shortcut actions from an imported keyboard layout you may have imported into Premiere. What you have you do is start completely from scratch and create a new keyboard layout from a pre-loaded Premiere keyboard setup and save it as a new keyboard layout. For example, I started with the final cut pro keyboard layout from Adobe and then tried to remember all the changes I had made to this layout from my old keyboard layout I had imported that Premiere no longer allowed specific shortcuts to work. After creating the new keyboard from scratch, I have had no further problems. However, Adobe has done a huge disservice to its constumers by not explaining this and truly not fixing the problem at hand that the newer updates do not allow previously loaded keyboard layouts to work properly. You will have to recreate your keyboard layout from scratch in order for everything to work properly.

@TKane31,

The bug addressed by this thread had a particular cause and there is a list of all the commands that staff identified as affected. For you,  @clarity6406, and @ryparma, the Zoom commands do not appear to me to be listed. If there is a new problem with these it may have a different cause.

@Francis-Crossman17221443, do you know if this is the same or a different issue? Should it be fixed?

Their posts are:

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-are-lost-and-not-retained-in-23-4/idc-p/13882936#M10870

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-are-lost-and-not-retained-in-23-4/idc-p/13883043#M10875

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-are-lost-and-not-retained-in-23-4/idc-p/13893767#M11075

My guess was that at least of these was operating correctly:

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-are-lost-and-not-retained-in-23-4/idc-p/13885120#M10927

But I wonder about Mac/PC issues. I'm Win10.

Stan

23.5 is not fixed.  I use option arrow up and down for volume in audio tracks. Now it moves the entire audio to a different track. Used page up and down for zooming in and out. That doesn't work either.  This is awful. I'd switch to Resolve but the way they deal with markers is insane and the way it auto adds audio tracks you don't want is even worse them Premiere. So bummed I started a job in 2023. Going back to 2022 for next job. Disgraceful this hasn't been fixed. Having keyboard shortcuts not work properly cost us all time and time is money. 

That''s basically correct.

I found things were still odd even in 23.5 so I loaded the default keyboard layout then set up all my custom shortcuts from scratch again. I then saved that with a new name and all has been good. I'm guessing that if you ran 23.4 then your custom keyboard file has been corrupted and you either need to copy one across that hasn't been near 23.4 or start from scratch as I did.

@MyerPj,

Yes, I see that same weirdness: after launch and before project load, the correct keyboard name is there, but not the custom assignments. After project load, all seems well.

Stan

@clarity6406 @ryparma,

Those commands are sticking for me. But they only operate if I remove the default assignment of Alt+- and Alt+= that are assigned to changing the height of audio tracks. Because they are Timeline commands, they appear to override the Sequence zoom command.

Also, those commands do not appear to be in the list of ones affected by the bug:

https://community.adobe.com/t5/premiere-pro-bugs/keyboard-shortcuts-are-lost-and-not-retained-in-23-4/idc-p/13793813#M8463

Stan

It is not fixed. I just upgraded and I still cannot have the "CMD + or -" be set to zoom in and out of the timeline via my keyboard shortcuts. Who can I contact for compensation/discount as this has been over a month now of not being fixed and is affecting my workflow and output.?

I can agree with this comment. This shortkey CMD + and - for zooming in and out of the timeline does not work with the 23.5 build. This is unacceptable at this point as it's been over a month this issue has been out. I will be seeking compensation.

This issue IS NOT FIXED in 23.5! My keyboard shortcut for zooming in on the timeline is COMMAND + and COMMAND -. This still expands video and audio tracks even though it is set to timeline zoom. This is infuriating. My speed as an editor comes from my keyboard shortcuts. I'm so over dealing with glitches from Premiere "pro."