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Participating Frequently
February 22, 2025
質問

PC Freezes randomly when importing things to the timeline

  • February 22, 2025
  • 返信数 12.
  • 550 ビュー

Hi. I've recently update to premiere 2025 and I'm having a really strange issue. As I've said in the tittle, everytime I import something to the timeline there's a small chance my PC completly freezes. It can happen with anykind of file, .mp4, gifs, pngs etc. And it's not a thing of one file in specefic, it can happen with any file.

I still hear things, like if I have music on the background I still hear it while the screen is frozen.
After a minute or two my screen goes completly black ((The backlight of my monitors is still on))
And after a couple of minutes my PC unfreezes again, I have to restart premiere since the preview doesn't work after this happens.

This only happens to me with the most recent version of premiere. No other game, app or premiere version does this to me so I don't think it's an issue with my laptop.

I've tried many things like updating drivers, chaging my laptop settings to performance, checking if one of the rams was not correctly installed, resetting the layout inside Premiere, deleting the cache, changing the cache file location to my other disk. Nothing has worked.

My specs are:
-GeForce GTX 1650
-Ryzen 5 4600H
-16 GB of RAM

返信数 12

conn_8115作成者
Participating Frequently
March 4, 2025

Hi, Sorry for not responding, i went into vacation and then tried what you told me. Nope, it hasn't help at all, now I have only Base Premiere, no plugins or other external programs and everything is still the same...

I've discovered something new, when my screen goes black if I wait for 2 or 3 minutes everything comes back up like nothing happened, but the preview of the video doesn't work, it's just black, I have to restart the app and then everything goes back to normal. Maybe it's something related with the video preview? I have it on low quality so it doesn't use that many resources of my PC

jamieclarke
Community Manager
Community Manager
February 25, 2025

Hi @conn_8115 - What do you have installed?  which panels or plugins?  Have you tried uninstalling them to see if it helps your issue?

conn_8115作成者
Participating Frequently
February 25, 2025

Nope, my pc just crashed and it doesnt give me a crash report. And yeah I have some plugins installed

Legend
February 25, 2025
Temporarily remove plug-ins and see if that fixes things. There are
plug-in managers for the Mac and I imagine there’s something available for
Windows

Michael Grenadier
917-362-3396
*www.michaelgrenadier.com <>*
mgrenadier@gmail.com
jamieclarke
Community Manager
Community Manager
February 25, 2025

Hi @conn_8115 - Are you getting a crash dialog box?  Do you have any third party plugins or panels installed?

conn_8115作成者
Participating Frequently
February 25, 2025

After trying it for a day, nope, same thing happens. Same crash.

jamieclarke
Community Manager
Community Manager
February 24, 2025

Hi @conn_8115 - Please install the 572.16 Studio driver and let us know if that helps your issue.

conn_8115作成者
Participating Frequently
February 24, 2025

Hi @jamieclarke I'm using Version 572.42 Game Driver. 
Thanks!

jamieclarke
Community Manager
Community Manager
February 24, 2025

Hi @conn_8115 - We need the driver version number.  In the nvidia app you can find this information in the nvidia app under drivers tab.  Let us know if you are using the game driver or the studio driver

conn_8115作成者
Participating Frequently
February 24, 2025

Hi @jamieclarke answering your questions:

-I'm using version 25.1.0
-My GPU Driver is GeForce Experiencia
-Checked and yes, it is set to no imput

Thanks!

jamieclarke
Community Manager
Community Manager
February 24, 2025

Hi @conn_8115 - Thanks for submitting your bug report. We need a few more details to try to help with the issue.

 

What exact version of premiere are you using?

What gpu driver are you using?

Can you check your audio hardware settings and make sure Default Input is set to "No Input"

Sorry for the frustration.