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February 22, 2025
Question

PC Freezes randomly when importing things to the timeline

  • February 22, 2025
  • 12 replies
  • 550 views

Hi. I've recently update to premiere 2025 and I'm having a really strange issue. As I've said in the tittle, everytime I import something to the timeline there's a small chance my PC completly freezes. It can happen with anykind of file, .mp4, gifs, pngs etc. And it's not a thing of one file in specefic, it can happen with any file.

I still hear things, like if I have music on the background I still hear it while the screen is frozen.
After a minute or two my screen goes completly black ((The backlight of my monitors is still on))
And after a couple of minutes my PC unfreezes again, I have to restart premiere since the preview doesn't work after this happens.

This only happens to me with the most recent version of premiere. No other game, app or premiere version does this to me so I don't think it's an issue with my laptop.

I've tried many things like updating drivers, chaging my laptop settings to performance, checking if one of the rams was not correctly installed, resetting the layout inside Premiere, deleting the cache, changing the cache file location to my other disk. Nothing has worked.

My specs are:
-GeForce GTX 1650
-Ryzen 5 4600H
-16 GB of RAM

12 replies

Legend
February 24, 2025

Just a few ideas.  

 

16 gigs of ram is not alot particularly if you're dealing with 4K material...    And do you have any material with a variable frame rate (from smartphone and computer screen recording).    Variable frame rate can cause intermittent and unpredictable issues.  

 

 If your system was working fine with Premiere 2024, revert to the previous version.   Updates often put a greater strain on your system.  You will find the option in the creative cloud applications folder if you click on the three dots and choose "other versions."  You should be able to update and app without uninstalling the previous version.  This should be an option in the install dialog.

 

Post back if none of this helps and maybe something will occur to me.