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Chanel24265924cuba
Inspiring
Apr 30, 2022 7:48 PM UTC
Question

Play button not working after 5 clicks. No playing video, source or timeline

Hi, 

 

I have an issue with Premiere Pro. After using the play button for a couple of times, the play button stops working and I can no longer see video, play a video in the source screen or play the timeline. When I restart Premiere Pro it works for a couple of times and then stops working for a couple of times again. 

 

I tried the sollutions that were suggested here: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-video-not-playing-in-source-monitor-after-sync-settings/m-p/8983006

I also tried to change the audio hardware, but both sollutions are not working for me. 

 

I don't want to restart hundreds of times within building one video. Is there another way to fix this issue? 

 

Thanks!

    25 replies

    Ryan34977683n2zb
    Participant
    Jan 23, 2024 3:17 PM UTC

    I have tried everything suggested & I'm having the same issue. 

     

    Please an we find a solution as I'm going to cancel my membership otherwise.

    Translate
      Brittany35680919qgpp
      Participant
      Feb 25, 2024 9:06 PM UTC

      Im having the exact same problem. so frustrating

       

      Translate
        alexm44078105
        Participant
        Aug 15, 2024 3:05 PM UTC

        Same here. Unsure why this is happening all of a sudden. I operate off a pretty heavy duty system too. 

         

        Translate
          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          May 17, 2022 5:43 PM UTC

          Delete the Media Cache and Media Cache files:
          https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

          If that doesn't work, try resetting the preferences:
          https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

          If that doesn't work, try resetting the Workspaces:
          Reset a workspace
          Reset the current workspace to return to its original, saved layout of panels.
          1. Do one of the following:
          • Click the Workspace menu icon and select Reset to Saved Layout.
          • Choose Window > Workspace > Reset to Saved Layout.
          from here:
          https://helpx.adobe.com/premiere-pro/using/workspaces.html

          If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

          If that doesn't work, try creating a new project and import the old one into it.

          Translate
          Chanel24265924cubaAuthor
          Inspiring
          May 27, 2022 3:49 PM UTC

          Hi Peru, 

           

          Thank you for the different options. I tried them all. Unfortunatelly, none off them worked. I even restarted the entire edit of a new project without importing old files. This error keeps appearing in every single project. For now I see no other option than restarting the programme multiple times per every minutes during a working day. Are there any other options I can explore?

          Kind regards, 

          Chanel

          Translate
          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          May 27, 2022 5:36 PM UTC

          Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
          https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
          Type "Agent" in the chat box to bypass the chatbot and be connected to a person.


          You may also be able to contact Adobe by phone:
          https://helpx.adobe.com/contact/phone.html

          Translate
          Community Expert
          Richard M KnightCommunity Expert
          Community Expert
          May 7, 2022 1:02 PM UTC

          I would check your audio hardware settings and make sure input is set to 'none'

          Translate
          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022 1:21 PM UTC

          I set the default input to no input. But the issue remains. After playing and pausing the videos within premiere pro a couple of times, the video froze. The timeline and sound sometimes keeps playing, but with a frozen video frame.

           

          Translate
          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022 12:52 PM UTC

          Hi Sumeet, 

          Thank you for your response. Somehow my previous response was not posted. So let me try again. 
          This is my first project so I don't know if this is happening with more projects. 

          Are the specs above the ones you need? 

          Kind regards, 

          Chanel van Hoof

          Translate
          Adobe Employee
          Sumeet_Kumar_Choubey
          Adobe Employee
          May 1, 2022 3:38 PM UTC

          Hi Chanel24265924cuba,

           

          We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs. Also, is this happening with any specific project or all the projects?

           

          Thanks,

          Sumeet

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          Chanel24265924cubaAuthor
          Inspiring
          May 7, 2022 6:28 PM UTC

          Currently the timeline stops playing everytime after 10 seconds or so. Then I have to restart Premiere Pro for it to work and then it stops playing again after a couple seconds. I can't use the programme like this. Do you have another solution?

           

          Translate
          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          May 10, 2022 2:52 AM UTC

          Hi Chanel,

          Sorry, can you provide info about the system you are running: CPU/GPU/RAM/HD, etc.? Please also tell us the camera & format you are using. Often, you need to create proxies or transcode the footage to get reliable performance with most systems, I found.

           

          Thanks,
          Kevin

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