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Participating Frequently
Dec 11, 2024 4:57 PM UTC
Question

Playback freeze then crash while my mouse is still free

I have Premiere up to date, Nvidia up to date and Windows up to date.
The premiere files I tested on had a cache with 10TB free.
My C drive has 158GB free.

I've had this problem since this morning, first goes normally then 2 options:
- the playback continues to run but the waveform of my timeline disappears and no sound then freezes the playback and the error appears
- the playback freezes but I can still move my playback head etc... but the playback no longer moves and sometimes the software stops responding and displays the error

After that either after a minute or 2 it returns to normal or the error is displayed and premiere no longer responds etc...

I tried moving the plug-ins to an external file without success + canceling the workspace import without success.
I tested with a very heavy project then with a much lighter project, same result.
I am doing a test on a project that is not a team project and still.

3 replies

IanB_360
Community Manager
Community Manager
Dec 12, 2024 11:10 PM UTC

Hi @Tiago2983754923qs 

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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Participating Frequently
Dec 12, 2024 8:43 AM UTC

Hello, 

Thanks for the comment. I just tried, still freezing comes back.

I don't know what to try actually.

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R Neil Haugen
Legend
Dec 11, 2024 5:05 PM UTC

First thing is always close Premiere, launch while holding Shift key, select option to dump cache files. Then see if it works properly.

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