Skip to main content

1 reply

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
November 4, 2025

Please answer these questions.

How to Report a Problem

Abheesh
AbheeshAuthor
Participant
November 4, 2025

Playhead freezes (no movement) for ~5–30 seconds after pressing Play. Audio/video stutters during freeze. After the delay the playhead jumps and playback resumes normally. This occurs in multiple projects and with different media. 

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
November 19, 2025

Sorry for the frustration, Abheesh!

Try resetting preferences and clearing cache: https://adobe.ly/4ppRvxv

Or check out this video with some suggestions on how to help with choppy playback: https://adobe.ly/49ZDOR5

 

Hope this helps,

Caroline

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices