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3 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
Nov 4, 2025 4:35 PM UTC

Please answer these questions.

How to Report a Problem

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Abheesh
AbheeshAuthor
Participant
Nov 4, 2025 4:48 PM UTC

Playhead freezes (no movement) for ~5–30 seconds after pressing Play. Audio/video stutters during freeze. After the delay the playhead jumps and playback resumes normally. This occurs in multiple projects and with different media. 

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caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
Nov 19, 2025 5:21 PM UTC

Sorry for the frustration, Abheesh!

Try resetting preferences and clearing cache: https://adobe.ly/4ppRvxv

Or check out this video with some suggestions on how to help with choppy playback: https://adobe.ly/49ZDOR5

 

Hope this helps,

Caroline

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