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A
AbulletAway
Known Participant
April 6, 2018
Answered

Premier Pro CC Won't Properly Import Elgato MP4's. After Recent Update

  • April 6, 2018
  • 12 replies
  • 8677 views

Hello,

I paused my video editing this morning to update to the latest version of Premier Pro, I think think's 12.01. I don't know, I've since had to reinstall the previous version.

It seems that after the update, premier will import my Eglato Game capture's MP4 video but it imports it as I 1 second video. I tried to add other videos, and they imported fine. But, non of my previously captured game footage imports properly.

I went back to the previous version of premier and those videos import just fine. However, after completing my editing, I exported the video to Media Encoder for rendering. All seemed well, I uploaded the video to my YouTube channel. My gamer intro plays and my watermark plays and the audio also plays, but the rest of the screen is just a blank, black background. Basically, the game footage isn't there. I will link to the video below. (if that's allowed.)


So whatever was done in this latest update seems to have effected the media encoder too.

Hopefully, there's a simple fix for this.

Thanks for you time.

Erik

Where is Xûr And What Does He Have (Week 31) - YouTube

This topic has been closed for replies.
Correct answer thnord

I do apologize for the longer than expected delay. We hoped to have a fix out sooner than later but in the interest of releasing a patch that was of the highest quality it took us a little longer than we hoped. The fix for this issue is now available in the dot release as of yesterday, July 16th. You'll want to make sure to update both Premiere and AME to the 12.1.2 version. I would also recommend deleting your media cache before launching any projects with this media or importing new files to prevent old cache data from continuing to give you a clip with an incorrect duration.

12 replies

A
AbulletAwayAuthor
Known Participant
July 17, 2018

Any update on this, we're past the middle of July already. I remember the good old days when I could just open up the Creative Cloud app and hit "Update All" and move on with my day. But, for three months now, I have to manually update each product individually because Premier and Media Encoder are still broken. 

It's important that when this issue is corrected that we are notified here. Because I am not updating Premier or Encoder until someone in authority says that this is issue has been corrected.

Still, it really bothers me that this issue has taken so long to fix. Over three months so far. Still blown away by that fact. This is Adobe, the best of the best. Very disappointed.

thnord
Adobe Employee
thnordCorrect answer
Adobe Employee
July 17, 2018

I do apologize for the longer than expected delay. We hoped to have a fix out sooner than later but in the interest of releasing a patch that was of the highest quality it took us a little longer than we hoped. The fix for this issue is now available in the dot release as of yesterday, July 16th. You'll want to make sure to update both Premiere and AME to the 12.1.2 version. I would also recommend deleting your media cache before launching any projects with this media or importing new files to prevent old cache data from continuing to give you a clip with an incorrect duration.

A
AbulletAwayAuthor
Known Participant
July 17, 2018

Just installed the updates on Premier Pro and AME and it all appears to working as it should. I deleted the cache as recommended. And, am rendering out a test clip as we speak. Thanks for the update, what a the chances the day I complain is the day after the update that fixed this. Thanks for responding. Still can't believe it took so long but am beyond thrilled that it's finally fixed.

Test clip finished rendering out on AME with no issues.

S
smasherbasher
Participant
June 21, 2018

Premiere Pro Elgato Game Capture Recording Fix, Premiere Pro MP4 Fix Premiere Pro 1 Sec MP4 Files - YouTube

fix for ppl who want it tell a new update is done.

zumpiez
zumpiez
Participating Frequently
May 21, 2018

I got asked in another thread to post to Uservoice.

I found this thing already written: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/34015129-can-no-longer-import-elgato-game-capture-hd-mp4-s

Everyone reading this who has this issue, go here and bump it.

    Invertednarrow
    Invertednarrow
    Participant
    May 16, 2018

    Just purchased Creative Cloud a few days ago and immediately ran into this problem. It is horrible they haven't fixed this yet, I'm paying good money for this software and I can't work on any of my videos. This is ridiculous!

      Krayo_
      Krayo_
      Participant
      May 1, 2018

      so is it fixed yet?

        thnord
        Adobe Employee
        thnord
        Adobe Employee
        April 20, 2018

        Thank you for the report. We have reproduced the issue and are investigating a fix.

          A
          amberp9356664
          Participant
          May 4, 2018

          is this fixed yet? ​

            A
            AbulletAwayAuthor
            Known Participant
            May 12, 2018

            I plan to call them on them Monday. They are raising their pricing and we can't even run the current version of the software? And, the best feed back I've received from Adobe so far, is that "this will be addressed in later update." Really!?

            P
            pauls81451007
            Participant
            April 19, 2018

            Yeah i just updated to the latest version of premiere pro as well and all my Elgato MP4 files import as 1 second videos like they're unsupported or something. adobe needs to make a patch or hotfix because if this issue persists I wont be able to edit and upload my videos to my YouTube channel and I don't feel like trying to switch to a different editing software when I'm already paying good money for this one

              S
              seans48522759
              Participant
              April 8, 2018

              That's the issue is when I use the encoder and drop the .ts file it doesn't transfer voice. It's very annoying that adobe wouldn't support the el gato file type.

                susans36219639
                susans36219639
                Participant
                April 7, 2018

                I'm having this same issue. Hopefully, Adobe will provide a fix to their new software update in order to provide a workaround to this problem. If not, Adobe will without a doubt lose customers myself included.

                  P
                  patrickk18490617
                  Participating Frequently
                  April 7, 2018

                  how do i degrade my adobe premiere pro cc

                    A
                    AbulletAwayAuthor
                    Known Participant
                    April 8, 2018

                    Open the creative cloud app and select the down arrow next to the app name and choose "other versions." Then, select the next most recent version and it does the rest.

                    P
                    patrickk18490617
                    Participating Frequently
                    April 8, 2018

                    it just said open view tutorials and uninstall

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