Skip to main content
JulesS240
Participant
October 28, 2019
Answered

Premier Pro Keeps freezing and crashing the last 4 days

  • October 28, 2019
  • 4 replies
  • 605 views

The last 4 days i have not been able to edit more than 30 seconds without premier freezing and crashing, i have updated absolutely everything, from plugins to graphics card, to windows to following all instructions on you tube, i have done everything. As soon as i use the slice tool or want to cut or move anything it shuts down. What shouldve been a days work is turinging into a week, im ready to have a nervouse breakdown.

    This topic has been closed for replies.
    Correct answer John T Smith

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    •ATI Driver https://www.amd.com/en/support
    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    4 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 28, 2019

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    •ATI Driver https://www.amd.com/en/support
    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    JulesS240
    JulesS240Author
    Participant
    October 28, 2019

    Thank you I will do all this tomorrow. Appreciate your help. 

    John T Smith
    Community Expert
    Community Expert
    October 28, 2019
    Participant
    October 28, 2019

    I am having the same problem, and have download and installed davince do I can get some work done.  Please, I just built the my Pc I9 9900 with 2080Ti and 64 Gigs of ram.  I is sweet when it runs, but this freezing and crashing is outragous.

    October 28, 2019

    What do you see in the Windows Event Viewer? The Application log should have plenty of details

    JulesS240
    JulesS240Author
    Participant
    October 28, 2019

    The application log has nothing in it at the moment but tha dministration event is full of stuff. But I just updated my Windows. So its not showing anything before the update. What Exactly am I looking for? I want to mention that I have a very top of the range machine and this never happens only the last while. Has Premier made a change or update? Or has Windows? 

    October 28, 2019

    Your Windows Logs > Applicaiton log should have plenty of items, I have so many that I use the Filter Current Log feature to show only Critical and Error items.