Premier pro playback is black

Forum|Forum|3 years ago
July 13, 2023
7 replies
357 views

I was editing like normal and an error appeared that said "missing frames" on every frame in the video. Then they all went black. Now there is no audio or video at all.

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Kevin J. Monahan Jr.

Legend

Hi @UnCutGrass31064765lkbx,

I moved your post into the Bug Reports forum. It likely has to do with your captions. I hope the devs can offer you some assistance there.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kartika Rawat

Community Manager

Hi there!

Sorry to hear that. What type of media files are you editing (codec/ format, frame rate, frame size)? Do you have any captions in your project?

Let us know.

Thanks,

Kartika

Kevin J. Monahan Jr.

Legend

Hi @UnCutGrass31064765lkbx,

Thanks for the note. Do you have a Logitech Webcam? If so, try updating the software there and report back.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Ann Bens

Community Expert

As of now it is just guessing

Please post a bugreport in this thread.

How do I write a bug report? - Adobe Support Community - 13361863

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