Premiere 2020 Crashes at opening screen

Forum|Forum|5 years ago
August 28, 2020
4 replies
816 views

Premiere crashes on the loading screen every time I open it. I've removed Premiere and all of it's preferences & plug-ins and it still will not launch.

Crash

This topic has been closed for replies.

Correct answer Jeff Bugbee

Have you done a full ininstall/reinstall of Premiere? What about Creative Cloud?

What are your system specs?

D

designthis86

Known Participant

I'm asking for help not providing an answer.

I'm getting the screen "Sorry an error occurred. See attached screen capture. I went thru the steps where it thinks I need the newest version. I have the newest version 24.1. I also unstalled Premier and reinstalled it. Still no luck. Mac Studio 2022, Apple M1 Max, 64GB ram, Sonoma 14.2.1. Any assitance would be greatly appreciated. Regards, Mike

an_error_occured.pdf

Peru Bob

Community Expert

@designthis86

Please see your thread here:

https://community.adobe.com/t5/premiere-pro-discussions/getting-error-message-quot-sorry-an-error-occured-quot-when-opening-premier-pro/td-p/14319991

S

Sumeet_Kumar_Choubey

Community Manager

Hi there,

Sorry to hear about this. Please let us know the exact version of Premiere Pro that you are using and the system specs (OS, CPU, GPU & RAM). Also, please attach a screenshot of the splash screen window where Premiere Pro is getting stuck.

Thanks,

Sumeet

E

EmmaM1707

Participant

I am also having this exact issue but can't find an answer anywhere!