Skip to main content
Inspiring
July 11, 2023
Answered

Premiere 2022 & 2023 crashing when opening certain sequences from existing projects

  • July 11, 2023
  • 2 replies
  • 549 views

Posting on behalf of a colleague.  I edited a project in Pr 22.6.4 on an iMac Pro and handed the hard drive over to my colleague.  The main video is pretty basic with a few different camera sources, some music, some light Transform keyframes, and a bit of time remapping on a few clips.

He was unable to open the project on his iMac Pro without a crash, in both Pr2022 and 2023.  So he created an empty new project and imported my exisiting project.  In that case, he is able to navigate bins, play audio tracks, view raw footage, and open sequences that are cut-to-cut soundbite edits.  As soon as he tries to open my completed sequence, he crashes.

 

I have a .dmp file which I believe is one of the crash logs from Pr2023.  Would anyone be able to take a look at it?  What's also concerning is he is seeing this same behavior with other exisiting projects that he has worked on.  We are hoping it's an easy fix and Premiere is getting hung up on some effect or something.  We have reset preferences, trashed the media cache, unplugged Blackmagic I/O.  

I don't know if something got inadvertantly updated on his machine, or where this hangup could be.  We hope to isolate it so he is able to resume work on exisiting projects.

This topic has been closed for replies.
Correct answer Alex MKE

Thank you! We discovered late yesterday that it had something to do with some FilmImpact transitions that were installed. Could have been that my versions were newer, and he had older ones installed. 

2 replies

Kartika Rawat
Community Manager
Community Manager
July 13, 2023

Hi there!

Sorry about the crash. What's the source of the media files that are used in the project? Can you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Let us know.

 

Thanks,

Kartika

 

Alex MKEAuthorCorrect answer
Inspiring
July 13, 2023

Thank you! We discovered late yesterday that it had something to do with some FilmImpact transitions that were installed. Could have been that my versions were newer, and he had older ones installed. 

Legend
July 13, 2023

thanks for posting the solution and helping others who may have the same problem...

Community Expert
July 13, 2023

Sorry to hear you are having issues. Do either of you have 3rd party plugins installed?

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id