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Dane24174775zt3s
Inspiring
May 7, 2025
Answered

Premiere 2025 All White Windows

  • May 7, 2025
  • 7 replies
  • 759 views

All windows in Premiere 2025 (And AE 2025) except for the main welcome page show up nearly all white with no selectable buttons available. It is impossible to change any settings, create projects, or do anything. I ran into the issues on a different computer several months ago and am now experiencing the same issue on a different system.

1. Premiere 2025 V 25.2.3

2. Windows 11 Enterprise v 24H2

AMD Ryzen 9 7950X 16-Core Processor 4.50 GHz
128gb Ram
Nvidia RTX 4080 v 576.02

3. Open Premiere and open an existing project or start a new one, white windows appear. If you choose to not open a project or start a new one and close the welcome window, the upper tabs are available to select in the main window, but all of them open other white windows where you can't do anything.

    Correct answer Dane24174775zt3s

    Strangely enough, Premiere is now working correctly in terms of the window displays. It was not working correctly the same day after I tried the various troubleshooting options, but I checked a couple days later and it was fine. Something in that process must have worked! Still on v25 as well. We are having some other issues in terms of playback speed, but I'm currently working with our internal IT department to see if that's a network issue, but it's also unusual. I will follow up if we come to the conclusion that it's a Premiere issue and not related to our network.
    Thank you!

    7 replies

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    May 20, 2025

    Glad to hear it!  Please don't hesitate to reach out again.

    D
    Dane24174775zt3sAuthor
    Inspiring
    May 20, 2025

    Thanks so much!

    D
    Dane24174775zt3sAuthorCorrect answer
    Inspiring
    May 20, 2025

    Strangely enough, Premiere is now working correctly in terms of the window displays. It was not working correctly the same day after I tried the various troubleshooting options, but I checked a couple days later and it was fine. Something in that process must have worked! Still on v25 as well. We are having some other issues in terms of playback speed, but I'm currently working with our internal IT department to see if that's a network issue, but it's also unusual. I will follow up if we come to the conclusion that it's a Premiere issue and not related to our network.
    Thank you!

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      May 20, 2025

      HI @Dane24174775zt3s,

      I'm sorry none of those solutions worked for you.  Did the fresh install resolve the network speed issues?  Looking at your previous post about this issue, you said 24 was working.  Did you ever get a version of 25 up and running, or were you on 25.x when the reformat happened?  

      D
      Dane24174775zt3sAuthor
      Inspiring
      May 7, 2025

      Yes, graphics drivers were updated as well. I rolled back to the previous version of the Nvidia Studio Driver (also tried installing the Game Ready Driver). Also went through the 3 different potential solutions in the link you had sent. Unfortunately none of those things resolved the issue.

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      May 7, 2025

      Was updating the graphics drivers part of all those updates? If not, maybe try that. If they are up to date, try rolling back a version.  

      You can also try logging out of all your Creative Cloud apps and logging back in.

      D
      Dane24174775zt3sAuthor
      Inspiring
      May 7, 2025

      Thank you for getting back to me!

      Yes, premiere was working fine until recently. The computer itself was having network speed issues so we did do a fresh install of Windows 11 and the Creative Cloud apps after finding no other solutions.

       

      Exact version of Premiere is 25.2.3

        R
        Community Manager
        Rach McIntireCommunity Manager
        Community Manager
        May 7, 2025

        Hello @Dane24174775zt3s,

        Welcome to the Premiere Pro forums!  We’re happy you’ve reached out. I can clearly see from your video what you're experiencing, and it does not look fun.  Was Premiere working fine before, and then this suddenly started? Is this a fresh install of Premiere, or did you update recently?  Which exact version of Premiere are you trying to use?

         

        We’ll need a bit more info to try to help with your issue. Please see: How do I write a bug report?  I hope we can help you soon.

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