Participant

Question

Premiere and Media Encoder freezing routinely

Forum|Forum|8 years ago
October 19, 2017
22 replies
14376 views

I'm working on about 10 large sequences (1-2 hours each). exclusively avchd/mp4 files (c100 mk2 files) and legacy titles. I don't have the issue on other projects with different codec media. Only these avchd files that go longer than 30 minutes or so.

If I leave my desk for longer than 20-30 minutes, I return to premiere frozen (spinning blue circle) and have to hard kill the program and restart it (no reboot needed).

When exporting to AME queue, it only get between 20-70 percent the first job and then freeze up in the same manner. But it appears the export continues in the background because, given enough time to finish, the file is done without issue--but only the first, it doesn't continue to the next job. Another interesting thing, is that if premiere is playing a sequence without interruption for longer than 10 minutes or so, it freezes up in the same way but I can still hear audio from the sequence playing without issue, just can't do anything about it till I kill the program and relaunch it.

I've tried uninstalling the whole suite and using the adobe cc cleaner. Updated windows, updating adobe, updated gpu drivers, I also just updated to CC 2018 this morning and I'm still getting identical symptoms. I also swapped out my RAM sticks and GPU to some other spares I had lying around and no difference.

Adobe CC (2018)

Windows 10 64 bit

Intel i7-5820K

GTX 1080 Ti

32 GB DDR4

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SWIF Studios

Participant

Same problem here... Using a maxed out 2017 MacBook Pro, Media Encoder will freeze after 5 or so proxies being rendered. Brought my footage to the office, tried same renders on a MacPro, still having the same using. Forced to shut down Media Encoder and render where I left off. Annoyed.

SeanMMW

Participant

I have the exact same thing happening to me. I'm trying to create ProRes proxies for about 250 clips. It AME and Pr freeze after about 10 clips and I have to restart every time. This is happening on a 2011 Macbook Pro and mid 2015 Macbook pro. Super frustrating.

E

esemze

Inspiring

I switched from prores to cineform and a PC and haven't had the problem

again. ( Mind you Lightroom is now crashing daily.. )

E

esemze

Inspiring

Also it's happening on two different machines. Happening on a Macbook Pro and an iMac.

E

esemze

Inspiring

This problem is back again and more annoying than ever. This time it isn't a bad clip it is happening regularly. Why is Adobe ignoring this problem?

C

Carlos Ziade

Community Expert

Feature Request/Bug Report Form

J

Johnnymangosteen

Participant

Yeah this exact thing is happening to me too. Im on a maxed out brand new 2018 Mac Book Pro and when I go to create proxies from premiere I get about 20 or 30 minutes of encoding before both PR and AME freeze and stop working. Force quite seems to be the only way. So I guess I can just keep doing bite sized batches of proxy transcoding but man Id love to leave a big batch transcoding over night. Any help would be so appreciated

C

Carlos Ziade

Community Expert

you can file a bug report and we will vote

anyway always having to delete preview video files and media cache is no more a thing that

should be done, a solution must be found to all of this, so the report should include your

crashes and also not having to workaround with deleting cache and previews that even those don't

work in all cases

Z

ZWestbrook28

Participant

Anyone know if this is being worked on? Adobe Premiere and Media Encoder always freeze after the 10th proxy created. I tried lowering the quality of the proxy, turned off video preview, restarted premiere and encoder, updated the apps, reinstalled the apps, restarted my mac, cleared cache media, as well as sourced the proxies to a different place and nothing seems to be working. I have about 2 hours of footage that I can't create proxies for