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stephenabrock
Participant
October 19, 2017
Question

Premiere and Media Encoder freezing routinely

  • October 19, 2017
  • 22 replies
  • 14376 views

I'm working on about 10 large sequences (1-2 hours each). exclusively avchd/mp4 files (c100 mk2 files) and legacy titles. I don't have the issue on other projects with different codec media. Only these avchd files that go longer than 30 minutes or so.

If I leave my desk for longer than 20-30 minutes, I return to premiere frozen (spinning blue circle) and have to hard kill the program and restart it (no reboot needed).

When exporting to AME queue, it only get between 20-70 percent the first job and then freeze up in the same manner. But it appears the export continues in the background because, given enough time to finish, the file is done without issue--but only the first, it doesn't continue to the next job. Another interesting thing, is that if premiere is playing a sequence without interruption for longer than 10 minutes or so, it freezes up in the same way but I can still hear audio from the sequence playing without issue, just can't do anything about it till I kill the program and relaunch it.

I've tried uninstalling the whole suite and using the adobe cc cleaner. Updated windows, updating adobe, updated gpu drivers, I also just updated to CC 2018 this morning and I'm still getting identical symptoms. I also swapped out my RAM sticks and GPU to some other spares I had lying around and no difference.

Adobe CC (2018)

Windows 10 64 bit

Intel i7-5820K

GTX 1080 Ti

32 GB DDR4

This topic has been closed for replies.

22 replies

Vidya Sagar
Adobe Employee
Adobe Employee
November 12, 2017

Hi,

Sorry for the inconvenience. Is it possible to perform Clean boot of windows & test the performance.

Instructions: https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Thanks,

Vidya.

Participant
January 18, 2021

Hi. It's 2021 now and this problem still exist. I tried to clean boosted. Contacted the Adobe team, they connected to my PC and did some stuff, but the problem doesn't go away. Are there any other solutions? Thanks

Participant
January 18, 2021

- Clean booted window* 

jasonp25778355
Participant
November 6, 2017

I'm having the same issue only my whole PC freezes. I have to turn off the machine and turn it back on again to recover. Mine is failing trying to encode proxies. The files are .MOV and the proxies are H.264.

Windows 10 64bit

AMD FX-6300

Geforce Titan Black

24G DDR3 RAM