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MarioPM2
MarioPM2
Known Participant
May 21, 2025
Question

Premiere causing screen glitch and crashing. With 2 GPUs.

  • May 21, 2025
  • 18 replies
  • 1146 views

Summary of troubleshooting steps for GPU crashes with Adobe Premiere Pro in Windows 11:

  • After Premiere playback crashed my computer multiple times (black screen, raging GPU fans), I installed a new matching GPU (AMD Radeon RX590 8GB). 
  • Installed the latest GPU drivers and re-installed all AMD chipset drivers.
  • Device Manager shows no issues with GPU.
  • Used the Creative Cloud Cleaner Tool to remove Adobe software, but encountered errors during the process. Logs attached.
  • Manually deleted all Adobe folders to ensure a clean uninstall.
  • Reinstalled Creative Cloud and Adobe Premiere Pro.
  • Rolled back Premiere Pro to version 25.2.1.
  • Disabled GPU acceleration in Premiere settings.
  • Attempted to change playback engine, but the option is greyed out and stuck on “Mercury Playback Engine CPU Acceleration.”
  • Tried creating a fresh project instead of the one I really need to work on. No difference.
  • Used Windows system settings to force Adobe Premiere Pro to use my AMD Radeon RX590 GPU.
  • The new test project seems to work. But my actual documentary project with 200 hrs of work is totally unstable.

Despite these efforts, Premiere still causes black screen and major screen glitches. Before my efforts above it would crash my computer and send the old GPU into overheating. So, some progress has been made. However, I've got a documentary edit due at the end of May I cannot use Premiere. Please please help.

18 replies

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MarioPM2
MarioPM2Author
Known Participant
May 21, 2025

@jamieclarke Are you saying to roll back the driver or roll back Premeire to "24.9.1"?

 

Both are a bit confusing.

Premiere options are 25.1 and 24.6.5 with no 24.9 option inbetween.

The driver is v31.0.21923.1000, so 24.9.1 sounds more like a Premiere verion.

 

The old GPU would cause the screen to go black and lock up. The fans would blast noisily. I could not reboot the computer at all. I'd have to turn off power supply and unseat and reseat the GPU just to restart the machine.

 

Now with the new GPU, everything runs fine except when I'm in premiere. The screen will black out and come back, then there's digital noise lines, some green, some RGB, some inverted colors and the buttons and interface in Premeiere glitches. 

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
May 21, 2025

Hi @MarioPM2 - I do see that the driver you are using was just released, can you try rolling back one version to 24.9.1 and let us know if that helps.  When you crash what exactly happens, Do you receive a crash dialog box?

MarioPM2
MarioPM2Author
Known Participant
May 21, 2025

I copied pasted my specs from Evernote. The third time I posted here I got an error saying the forum had to remove HTML. So it finally posted. 

MarioPM2
MarioPM2Author
Known Participant
May 21, 2025

Reporting back:

 

Renderer in v25.2.1 reads:

"mercury playback engine GPU Acceleration (Open CL)

MarioPM2
MarioPM2Author
Known Participant
May 21, 2025

@jamieclarke 

Thank you!
 
I am using one GPU. When I had these issues appear on 5/18, my first move was to get a new matching GPU to swap out with the old one. 
 
GPU Driver: v31.0.21923.1000
 
Specs
MOBO: MSI B450 A Pro Max
GPU:  Radeon RX 590 Fatboy 8GB
PSU:  EVGA 600W 80+ Bronze
CPU:  AMD Ryzen 5 2600X 6 core / 12 thread 3.6-4.2 GHz
MEM: G.SKILL Ripjaws V Series 32GB (2 x 16GB) DDR4 3600
CASE: NZXT H510
COOLER: Corsair H115i RGB Pro XT
 
I just keep my Premiere up to date. The issue appeared on 5/18. Perhaps there was an update that day. Now I've rolled back to 25.2.1
 
It will crash and cause issues so I'll post this first and then go look at the exact wording of the renderer. I'm pretty it says "GPU" not CPU, but we'll see. 
 
Also, note that I did a quick test in 25.1 today and the renderer was not greyed out but gave me two options:
Mercury Playback Engine GPU Acceleration (OpenCL)
Mercury Playback Engine Software Only
 
As I moved my mouse around in v25.1 graphics started glitching but without crashing. So I quit the app and am now about to open the same project in 25.2.1 to look at the renderer. Back soon.
MarioPM2
MarioPM2Author
Known Participant
May 21, 2025

@jamieclarke I've replied twice, hit post, and then my response disappears. Is this normal for this forum???

R Neil Haugen
R Neil Haugen
Legend
May 21, 2025

First comment, is that I would check the Puget Systems site for their reports & graphs on relative GPU performance in Premiere, and see where that AMD rig plots.

 

Sadly, while AMD has made great GPUs for gaming, both in Premiere and Resolve, their GPUs don't tend to perform nearly as well as the typically more expensive Nvidia ones. I wish it were otherwise, but I'm a practical dude. What works, well, works. 

 

Second, if you do mean you have two of those cards, Premiere has quite often not done well with twin GPUs, especially if they are linked in SLI. Supposedly that is fixed ... but my user friends say sort of maybe occasionally. Sometimes, removing the second GPU actually improves Premiere's use of the GPU.

Everyone's mileage always varies ...
jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
May 21, 2025

Hi @MarioPM2 - Thanks for submitting your bug report. We need a few more details to try to help with the issue.

Please see, How do I write a bug report?

What GPU Driver are you using?

What are your computer specs?

Are you saying that you have 2 GPUs installed?

I'm curious about your playback engine is the exact wording "Mercury Playback Engine CPU Acceleration"?

Did you have this issue in a previous version of Premiere Pro?

Sorry for the frustration.

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