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Candi5C3A
Known Participant
October 2, 2024
Answered

Premiere crashes everytime I open settings

  • October 2, 2024
  • 40 replies
  • 4129 views
 

After updating to Premiere Pro 24.6.1, I encountered a major issue where the program would crash immediately upon launch. I couldn't even get to the home screen. I followed all the recommended steps—restarting my computer, clearing the media cache and preferences, and even deleting and reinstalling Premiere Pro—but nothing worked. Every time I opened the program, it crashed immediately.

Eventually, I found a workaround by installing a previous version of Premiere Pro, and then updating it again. This resolved the initial issue, and everything seemed to be running smoothly—until I tried to open my settings. Every time I attempt to go to Premiere Pro - Settings, the program crashes again.

I’ve tried everything, including reinstalling different versions of the software, but the issue persists. This is incredibly frustrating because I had to reset my preferences earlier, and now I can’t access the settings I need to adjust for my workflow. At this point, I'm completely stuck, and it's becoming a serious disruption to my work.

This situation has become beyond frustrating, and I urgently need a solution.

    This topic has been closed for replies.
    Correct answer Ian Albinson

    Thanks for working with my over Zoom on this, Jamie.

     

    The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

     

    40 replies

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    Ian Albinson
    Participating Frequently
    October 17, 2024

    I'm having the exact same issue - opening Settings crashes the app on my Mac (Version 24.6.3) before I even open a project or in a project.

     

    I've tried disabling Effects, turning off Plug-Ins, resettings, uninstalling, but nothing fixes this.

     

    HELP!

    W
    Walter5FB6
    Participant
    October 9, 2024

    @jamieclarke - No Aspera installed.

     

    I did just try redoing the effects manager ---> disable all video effects...and it seems to have fixed the problem. I was able to access the settings with the effects disabled after restarting premiere and then I tried it again with the effects enabled and I was able to access settings. Not sure why it didn't work the first time I tried this, but looks like it's working for now! Thanks for the help!

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 9, 2024

    Do you have Aspera installed, is that what you are referring to?

    C
    Candi5C3AAuthor
    Known Participant
    October 9, 2024

    Do you know how I would be able to update that?

     

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 9, 2024

    Hi @Walter5FB6 - Just to confirm if you open the effects manager all of your effects are disabled?

     

     Do you have Aspera installed by chance?

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    Walter5FB6
    Participant
    October 9, 2024

    @MyerPj  - I have the beta option on my creative cloud, so I think it's up to date - auto update is also active

     

    @jamieclarke - if you're referencing the toubox, it's wireless and was never connected to the computer ever as I just received it. I just disabled all video effects in the effects panel and after the prompted restart it's still happening. 

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 8, 2024

      HI @Walter5FB6  - Can you try to unplug your device from your computer and see if that helps your issue.  Do you get the same result with the beta?  Can you try opening the Effects Panel click the hamburger menu and select manage video effects at the bottom, then disable all effects.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      October 8, 2024

      I'm wondering if your Creative Cloud Desktop is uptodate. I see you don't have the Beta category on the top row:

       

       

      W
      Walter5FB6
      Participant
      October 8, 2024

      I also am having this issue - I recently installed software for a tourbox, but never set anythign up or opened the software after installing. I did all the above in jamieclarke's first response and deleted the tourbox software. Nothing helped and premiere is still crashing.

      C
      Candi5C3AAuthor
      Known Participant
      October 4, 2024

      Yes, problem still persists

       

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