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Known Participant
October 2, 2024
Answered

Premiere crashes everytime I open settings

  • October 2, 2024
  • 40 replies
  • 4129 views
 

After updating to Premiere Pro 24.6.1, I encountered a major issue where the program would crash immediately upon launch. I couldn't even get to the home screen. I followed all the recommended steps—restarting my computer, clearing the media cache and preferences, and even deleting and reinstalling Premiere Pro—but nothing worked. Every time I opened the program, it crashed immediately.

Eventually, I found a workaround by installing a previous version of Premiere Pro, and then updating it again. This resolved the initial issue, and everything seemed to be running smoothly—until I tried to open my settings. Every time I attempt to go to Premiere Pro - Settings, the program crashes again.

I’ve tried everything, including reinstalling different versions of the software, but the issue persists. This is incredibly frustrating because I had to reset my preferences earlier, and now I can’t access the settings I need to adjust for my workflow. At this point, I'm completely stuck, and it's becoming a serious disruption to my work.

This situation has become beyond frustrating, and I urgently need a solution.

This topic has been closed for replies.
Correct answer Ian Albinson

Thanks for working with my over Zoom on this, Jamie.

 

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

 

40 replies

jamieclarke
Community Manager
Community Manager
October 3, 2024

Can you confirm that you have brand new settings, and that you have deleted the elgato software?  With these tasks completed you stil are getting crashes when opening settings?

Kevin-Monahan
Community Manager
Community Manager
October 3, 2024

Updating the status of this bug report.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Candi5C3AAuthor
Known Participant
October 2, 2024

@jamieclarke My computer is not the company's and I'm almost certain beta apps aren't disabled, but is there a way for me to check? I don't know what version elgato was, but it's completely off of my computer now. 

jamieclarke
Community Manager
Community Manager
October 2, 2024

What version of Elgato Stream deck software do you have installed?

jamieclarke
Community Manager
Community Manager
October 2, 2024

Is this a company computer that you are using?  I'm wondering if your it administrator has disabled the beta apps for you

Candi5C3AAuthor
Known Participant
October 2, 2024

Still not seeing it.

jamieclarke
Community Manager
Community Manager
October 2, 2024

in the creative cloud desktop app there is a section labeled beta that is where you can find the Premiere Pro Beta version

Candi5C3AAuthor
Known Participant
October 2, 2024

Hi Jamie, how do I do this? 25.1 is not available on createive cloud for me.

jamieclarke
Community Manager
Community Manager
October 2, 2024

Can you try installing the beta version 25.1 and see if you are still experiencing the same issue?

Candi5C3AAuthor
Known Participant
October 2, 2024

@jamieclarke Correct. I am running 24.6.1 (build 2)