Premiere crashes when importing some .mp4 files

Forum|Forum|3 years ago
November 30, 2022
5 replies
517 views

all files are downloaded from discord, i can view them just fine everywhere else.

Desktop_2022-11-30_-_12-56-11-03.zip

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Hello @colijn27367635udae,

Thanks for the message. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

Baffy19

Legend

Update Pr to version 23. It has a fix for some codecs to support video.

Kevin J. Monahan Jr.

Legend

I see an NVIDIA panel. Try a clean reinstallation of the 517. xx drivers. Let us know.

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

colijn27367635udaeAuthor

Participant

Doesn't work either

Ann Bens

Community Expert

Try and use Premiere the proper way: import via the Media Browser.

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