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Duncan142
Participant
June 21, 2021
Question

Premiere crashes when trying to make proxies

  • June 21, 2021
  • 6 replies
  • 1605 views

Whenever I try to create proxies from Premiere (from importing from Media Browser or from footage already in the project), Premiere will crash.  Media encoder will open, but the job doesn't transfer over and Premiere fails.  Have tried multiple proxy encoding settings on multiple footage types and results are always the same. Didn't have this problem a month ago.

 

Adobe 2021 (15.2)

MacOS Big Sur 11.4

iMac Late 2015, 3.2 i5, 32gb ram, AMD Radeon R9 M390 2GB

6 replies

Vishu_Aggarwal
Participating Frequently
June 23, 2021

Does your Premiere Pro and Media Encoder is up to date and have the same version? 

 

Vishu AggarwalAdobe Certified Instructor, Professional and Expert
Duncan142
Duncan142Author
Participant
June 24, 2021

Yes, Creative Cloud is saying that I have the latest versions. I'm going
to try to backup a version on Premiere to see if that helps, because it
wasn't happening then.

--

Thanks,

Personal info removed by mod

Kartika Rawat
Community Manager
Community Manager
June 24, 2021

Hi Duncan!

Sorry about that. Would you mind sharing crash logs? https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

 

Let us know.

Thanks,

Kartika