Premiere crashes when trying to use any top buttons (File, Preferences, Etc)

Forum|Forum|3 years ago
January 2, 2023
3 replies
2235 views

I'm unable to use Premiere because whenever I press File > or any of the top buttons, it immediately freezes. Even in the main menu without a project open, I can't access the preferences to try this because as soon as I click device control, it freezes. I've tried to update, uninstall, reinstall, install on a different drive, start while holding ALT.. but it still persists. I was able to use Premiere fine a few weeks ago until this. My graphics drivers are up to date (RTX 2070) & my specs are fine for Premiere (Ryzen 9 3900X, 32GB Ram). How can I fix this

Crash

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Peru Bob

Community Expert

Try installing the beta version from the CC app and see if that works for you.

M

mae6Author

Participating Frequently

Thanks! The Beta works.. for now 😛

Peru Bob

Community Expert

Keep us updated.

MyerPj

Community Expert

FWIW: I always do a clean install and only select the two Nvidia drivers (GPU and Sound) though lately I've been not installing the sound drivers because my monitors (for the HDMI/DP ports) don't have speakers.

Do you have any Display scaling on your computer in the OS other than 100%?

M

mae6Author

Participating Frequently

No, 100% scaling. I have 3 monitors. I use the sound on my monitors.

Peru Bob

Community Expert

Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver).

M

mae6Author

Participating Frequently

That seemed to have worked, thank you!

Peru Bob

Community Expert

You're welcome.

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