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Participant
March 9, 2021
Question

Premiere Crushes before even starts

  • March 9, 2021
  • 2 replies
  • 249 views

Hi there,
After a couple of years working on projects with Premiere Pro, 4k, HD, Full HD  resolution I finally get one thing that I never saw before. On the first click to a Premiere icon, I get nothing. There isn't any error or message or anything, but what is special awkward, all other programs from Creative Cloud works just perfectly normal as usual. I really can understand what's going on, so please help me out with this. Also, I tried reinstalling the app, but the results are the same. 
Regards

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2 replies

Peru Bob
Community Expert
Community Expert
March 9, 2021

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

 

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html