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pericu_parrac
Participating Frequently
September 10, 2010
Question

Premiere CS5 crash in new Mac Pro 2010

  • September 10, 2010
  • 12 replies
  • 32842 views

I have two problems:

1. Sometimes when I make double cick in premiere icon, the program don't start. I see the previous premiere window with the 4 last projects, but I can not select anything, because the pointer mouse become a beach ball. I have to turn off the program with Alt+Cmd+esc.

2. The big problem. Premiere CS5 5.0.0 crash editing while I'm making marks In and Out in Source window or playing the timeline. The 3 monitors became black or freeze, mouse disapears, sounds freeze and I have to restart with power button.

I have last Mac Pro 2010, 2,8GHz Quad-Core Intel Xeon, Mac OS X 10.6.4, 8GB RAM, ATi Radeon 5870, 3 x Hard disk 2 TB, 3 monitors connected trought DVI double chanel, and two minidisplayport-DVI double chanel.

Sorry for my english.

Any help or doubt about my explanation?

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    pericu_parracAuthor
    Participating Frequently
    September 10, 2010

    Thanks Todd!

    I install Premiere Pro CS5 (5.0.2) update, and the graphics update from apple but the problem persists. I disconnected two monitors, too.

    It's very extrange because I had a configuration system running ok, premiere running ok, everything good, but the system hard disk crashes.

    The problem is when I reinstall a backup copy of that system in a new hard disk, then Premiere don't start, and when start then crashes editing. All of the programs are running well, and other adobe CS5 applications, too.

    The old hard disk is a Hitachi 2TB (originally from apple), and the new hard disk is a Western Digital caviar black 1TB.

    I make the backup system from a *.dmg file. I tried with time machine, with disk utilities and with Carbon Copy Cloner. The result is always the same. Premiere won't start.

    I think I have small ghosts inside my computer =)

    Maybe is question of a bad clone but this is not a complicated task.

    Maybe is question of permits. But I resolve the permits question with disk utilities.

    Do you think is question of the clone image?

    Now I'm reinstalling a new copy of Leopard SO after formatting the new hard drive western digital 1TB. I will install only the CS5 adobe master collection, to tried in a clean system.

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    September 10, 2010

    > I will install only the CS5 adobe master collection, to tried in a clean system.

    That seems like a good idea.

    P
    pericu_parracAuthor
    Participating Frequently
    September 17, 2010

    Hi Tood!

    With the reinstaling system it's seems that the computer works better.

    But sometimes premiere crash and appears this message while I'm playing the timeline.

    Do you know that it means?  Thanks!

    Todd_Kopriva
    Todd_Kopriva
    Inspiring
    September 10, 2010

    Is Premiere Pro the only application in which such problems occur? Did this problem just start happening? Did Premiere Pro CS5 work without these problems before; and, if so, what has changed?

    I recommend that you install the Premiere Pro CS5 (5.0.2) update. That update fixes a lot of problems.

    Because you're on Mac OSX v10.6.4, be sure to apply the graphics update from Apple.

    Also, please make sure that your graphics card drivers and other drivers are up to date.

    Try disconnecting two of your monitors and just running with one monitor. Does the problem still occur?

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