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WangleLine
WangleLine
Known Participant
January 27, 2023
Question

Premiere doesn't recognize a generic mp3 file after updating

  • January 27, 2023
  • 3 replies
  • 609 views

I've updated Premiere Pro to 23.1. today, and now it stops finding the file, and when I locate it and try to import it back into my project I get a generic error message.

 

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 3, 2024

    Hello @WangleLine,

    Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      January 27, 2023

      Also.. here's free and easy way to convert MP3s to WAVs. Shutter Encoder is a very cool and useful tool for editors.

      https://www.shutterencoder.com/en/

       

       

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 27, 2023

      Hi WangleLine,

      Glad to hear from you, and thanks for the post. I can see how this might be hard to deal with. Over the past year, I've seen this issue rise and fall in severity. I'm not sure why it happens. It could be the same place others are receiving these files. Sorry about that. One quick question, where did you get the file?

       

      A workaround might help. Try replacing the clip with uncompressed .aif or .wav source files. If you do not have access to the source files and are forced to use a .mp3, try changing the extension for the source file to ".wav." Then, reconnect the file. Let us know if it worked.

       

      Thanks,
      Kevin 

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      WangleLine
      WangleLineAuthor
      Known Participant
      January 27, 2023

      It was downloaded from epidemicsound - The file worked just fine before updating to 23.1

       

      Remuxing did help though, thanks!

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