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Premiere gets wrong audio from video clips

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It's a little bit difficult to explain but I'll try my best.

I have different clips of people talking to a camera. Viewing the clips in the folder where they are, they play correctly, but sometimes in premiere pro the audio changes to a completely different clip of another person talking even though the image is right. In poor words, person A is talking in video but you hear person B talking.

Also, when I place that specific clip inside of a timeline I can see the sound waves match up to the wrong audio and not to the original video, and at around second 20 or 30 the sound waves becomes a flat line even though the audio keeps going.

This bug comes out randomly after sometime that I'm working on the project, and I'm forced to close it, re open it and wait to index before restarting to work and I always lose around 5 to 10 minutes of work every time this happens, and not always the problem is fixed as premiere keeps the wrong audio in the right video clip.

Do you have any idea if this bug is fixable? Or if I have to wait for an update?

Thanks in advance

Premiere pro version:

Premiere Pro CC 2018 - 12.1.1

System information:

MacBook Pro 2017

MacOS 10.13.4

Intel i7 7700 HQ 2,8 GHz

RAM 16 GB

SSD 250 GB

GPU Radeon Pro 555 2 GB

A

alanah29732150Correct answer

Participant

This may have already been said, but I had this issue even when the two files with the same name were not both in the project. Renaming it seems to have worked!

A

Anonymous

I found a much easier solution than renaming files, but I'm not sure if it will apply to everyone's workflow. I edit a short cooking show every week, each week's assets (from two cameras) get dumped into a unique folder (named with the date and that weeks' recipe) and after a few months there will be numerous clips with the same file name spread out among the many folders. When Premiere got confused and started mixing up the audio I would simply save and close, then create a temporary folder and move all the non-current folders into it. When restarting the program, just decline to relink the unfound footage ... assets for the current show will be found, while the older files will stay unlinked so Premiere has no choice but to associate the correct audio with the correct video. If I need assets from a previous show, I just move the desired folder back out of the temporary "hiding place" and restart.

Occasionally, Premier will substitute the wrong audio from a completely different project (usually when closing project"A" and opening project "B" without restarting the program). If a restart doesn't fix it, temporarily renaming or moving the assets from project "A" will force project "B" to stick to its own assets and not go roving about looking for trouble.

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C

CCMac

Participant

Hi there,

another workaround:

Set all clips offline, save project, close. In the Premiere start menue: preferences/media cache.

Delete cache but really "all", not only unused!

Reopen your project an let premiere relink and reindexing all files... take some time.

This workaround works sometimes only for one opening. With the next opening premiere swaping around the audio again... why!??? I don't want all the renaming workarounds because of the "renaming" files. I need the files as they are and there they are. Premiere should be able to handle this!

This error exists since CC2018, in 19 and 20 too! Whats wrong with the AVCHD .mts database/cache handling ???

Adobe: Please FIX THIS ERROR! All workarounds are NOT a real solution!

OS: Mac Pro, High Sierra + Mojave

Premiere: cc2018, cc2019 + cc2020

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C

CCMac

Participant

And yes: import all files via Media Browser 😉

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D

Dan L.

Participant

SOLUTION

Close Premiere
Rename the files (TestFileA.mp4 ----> TestFileA06042020.mp4). If you have several files to re-name, see this video for batch-renaming files (https://www.youtube.com/watch?v=I9ffWZ_Bt6o)
Re-open Premiere and relink the clips to the files (https://www.youtube.com/watch?v=EWUSpYYPEuU)

That should solve your problem.

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A

alanah29732150Correct answer

Participant

This may have already been said, but I had this issue even when the two files with the same name were not both in the project. Renaming it seems to have worked!

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L

LV_2

Participant

Short answer: Rename the corrupt clip in Explorer (your project needs to be closed) > restart your project > Premiere will ask you to find the missing clip > choose the renamed clip > solved

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colep92588603

Participant

It has taken me way long to find this simple fix, thank goodness. LIKE GEES I wasted so much time looking for this stupid comment lol

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L

LV_2

Participant

You're welcome 🤗 Glad I could help and good luck with your project!

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H

Harry Chrisp

Participating Frequently

I noticed this problem with clips taking audio from other clips with the same name and solved the problem by renaming the original files on disk and re-importing them so that no two clips in the project have the same name.

Hope this helps! Good luck.

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M

markd31389702

Participant

I've been having the same issue. Problem is I have clips from 4 different memory cards, about 300 clips per card. Also, they're in .MTS format so show as a single AVCHD file when I look in the browser. I can't even start to imagine manually renaming over a thousand clips..... did you rename them manually?

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regj1943

Participant

I've run into the same problem of the clip playing the wrong audio in the source window. I'm editing a project in PP Version 13.1.1. The project has multiple clips from four cameras. I see this behaviour on only one of the 21 .MTS video clips. They were shot on Panasonic TM700's and a TM900. The project has both longer and shorter clips. The clip audio is okay when playing it in Finder or VLC, but even when re-ingested to PP, both copies play wrong audio.

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robertc90757300

Participant

I made my media offline, then relinked it and the audio matched up again. So right click 'make offline' right click again 'link media' locate file and the issue was fixed.

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MisterAnonymous

Participant

I did the same a couple of times but it didn't always work. franzm37142176's solution helped me

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D

davee2895960

Participating Frequently

I found a solution... If you take the video that is corrupt and make a separate wav file in the same folder, the audio goes back to normal... I was gonna do the editing myself, re opened PP and the audio was already fixed... Hope this helps...

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F

franzm37142176

Participant

I have the same problem...Version 12.1.2

I solved it with renaming the take which had the wrong audio from another file with an "_1" and then I had to click "Replace Footage" for the specific take in the project window...

Never had such problems in versions before...I hope the next updates will solve this problem

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MisterAnonymous

Participant

This is the solution! This made me realize that Premiere probably mixes up files with the same names occasionally, even if they're in separate bins.

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J

joshua niti

Participant

THIS IS THE SOLUTION

You just need to reveal the error clip in explorer, and then make duplicate but rename it like 0001 to 0001_copy

whatever makes you happy. and the you just replace the file from premier souce file folder with the new file that just you duplicate. hope you understand my english, hello from Indonesia

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