Inspiring

Answered

Premiere gets wrong audio from video clips

Forum|Forum|7 years ago
June 1, 2018
12 replies
18245 views

It's a little bit difficult to explain but I'll try my best.

I have different clips of people talking to a camera. Viewing the clips in the folder where they are, they play correctly, but sometimes in premiere pro the audio changes to a completely different clip of another person talking even though the image is right. In poor words, person A is talking in video but you hear person B talking.

Also, when I place that specific clip inside of a timeline I can see the sound waves match up to the wrong audio and not to the original video, and at around second 20 or 30 the sound waves becomes a flat line even though the audio keeps going.

This bug comes out randomly after sometime that I'm working on the project, and I'm forced to close it, re open it and wait to index before restarting to work and I always lose around 5 to 10 minutes of work every time this happens, and not always the problem is fixed as premiere keeps the wrong audio in the right video clip.

Do you have any idea if this bug is fixable? Or if I have to wait for an update?

Thanks in advance

Premiere pro version:

Premiere Pro CC 2018 - 12.1.1

System information:

MacBook Pro 2017

MacOS 10.13.4

Intel i7 7700 HQ 2,8 GHz

RAM 16 GB

SSD 250 GB

GPU Radeon Pro 555 2 GB

Correct answer alanah29732150

This may have already been said, but I had this issue even when the two files with the same name were not both in the project. Renaming it seems to have worked!

Show previous replies

Kevin-Monahan

Community Manager

Hi ValerioM,

Hope all is well. Did Vinay help you solve this issue? Please let us know so we can verify the fix.

Thanks!
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

L

launchcny

Participant

I am also having the same issue. This is what happened:

My video was originally a one-minute ad with a voice-over, soundtrack, video clips and photos. I found out I needed to make it 30 seconds. So I re-recorded my voice-over to be 30 seconds, deleted the 60 second VO and inserted the new 30 second VO. Keep in mind, both files had different names. I then edited and deleted the video clips, photos and soundtrack to fit into the 30 second video.

The first time I exported it, all was well. I had no issues. But I needed to export it again in a different format and that's when everything fell apart. The video clips, photos and soundtrack were all fine. The only thing that wasn't was the VO. It had re-inserted the original 60-second VO but only the first 30 seconds of it. So, I deleted the clip again and inserted the new VO and tried to export again. This time, the first five seconds of the new VO was included but it reverted back to using the old VO but from 5 seconds to 30 seconds of it... It's all very strange and really frustrating. When I closed Premiere to open it again, the program wouldn't open. So I had to restart my computer. This happened multiple times. Finally, I decided to re-save the audio from Audition and import it again. That worked.

This was hardly ever an issue in the past. I think it's only happened once and it ended up being something that I did. This time, I'm pretty sure it's a bug in the program...

Ann Bens

Community Expert

Clear preview and media cache.

See if that will work.

FAQ: How to clean media cache files |Adobe Community

valeriom73531401Author

Inspiring

Already did that, but it keeps coming back.

I even tried to manually delete the cache folders but same result.

Vinay Dwivedi

Adobe Employee

Hi Valerio,

Please post a screenshot of MIDI setup, Audio Hardware in Premiere Pro preferences (with all Input and Output device list), and a small video (if possible) showing the issue.

This shouldn't happen and I have heard it for the first time but will definitely look into it.

//Vinay

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