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Wyn_Kieran
Wyn_Kieran
Participant
May 25, 2026

Premiere is freezing

  • May 25, 2026
  • 2 replies
  • 18 views

This update has broken my premier pro, I can’t do anything without the app freezing. I can’t even reset my media cache please release a stability fix my income relies on this working.

      2 replies

      Jonathan Editor
      Jonathan Editor
      Participating Frequently
      June 4, 2026

      Hi ​@Wyn_Kieran ,

      Welcome to the Premiere Pro forums! We are glad to see you here. Thank you for identifying the core concern. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

      Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

      Thanks,
      Jonathan Editor

      R Neil Haugen
      R Neil Haugen
      Legend
      May 25, 2026

      Then for Heaven’s sake go back to the previous release patch ... If 26.2 (or whichever) isn’t working but 26.1 is, then roll back to 26.1. 

       

      And deleting the media cache is done before opening the app ... hold down Shift while launching, and from the pop-up dialog select the option to delete all cache files.

      Everyone's mileage always varies ...
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