Participant

Question

Premiere is not working

Every time i open Premiere pro, after some seconds the screen of my laptop freezes and the preview screen turns into white and i have

to close the program

I have been using adobe programs for a year and this problem started to happen a short time ago.

I don't know how to fixed and i tried a lot of ideias and followed tutorials on internet

or visited the adobe support community but i don't find the solution.

This topic has been closed for replies.

Community Manager

Let us know how it goes.

Kartika

Adobe Employee

If there was a recent update in graphics drivers try leaving Premiere open for upto 10-15 minutes once to stabilize even in the hang state.

Participant

I have the same problem, my pc is:

Dell: Precicion 3630 Tower

RAM: 32 GB

Graphics: Nvidia Quadro p4000

SO: Windows 10

Community Manager

Hi there!

Sorry for the trouble. Would you mind sharing more information?

Let us know. Happy to help.

Thanks,

Kartika

Participant

Enviado do Email para Windows 10
Hi , thanks for the support, here are the details

Ideapad S145 81V70008BR
AMD Ryzen5 3500U
AMD Rdeon RX Veja 8

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