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C
cormack75468055
Participant
July 21, 2021
Question

Premiere Pro 15.4 completely unresponsive

  • July 21, 2021
  • 1 reply
  • 447 views

Hi, I have just upgraded to Pr 15.4 for the exciting new captions update.

 

However, on opening a new project, premiere pro become completely unresponsive. I added a tiny mp3 track, about 0.5mb, and that was enough to completely stall it. I have 16GB of ram, 13 of which are allocated to Pr, and my HD has 250+ GB space. 

I've restarted, and my windows OS is up to date.

 

any ideas?

 

Title edited by Mod.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 22, 2021

Hi there!

Sorry to hear that. Does it happen with a specific project? Could you try deleting cache files and see if that helps? 

 

Let us know how it goes.

Thanks.

Kartika

 

 

C
cormack75468055Author
Participant
July 23, 2021

Hi Kartika, 

 

Happens with every project, even new projects with no media. 

I've cleared the media cache, and clicking any of the menus at the top causes the program to become unresponsive as in picture attached. I'm just trying to edit some basic audio with the blade tool but even that has become impossible.

 

Any ideas on what I can do?

Thanks,

Cormac 

nishu_kush
nishu_kush
Legend
July 27, 2021

Hi Cormac,

 

Could you share your system specifications (CPU, GPU, RAM, OS)? Do you use any third-party plug-ins? Also, have you tried resetting the preference of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158

Let us know if it helps.

 

Thanks,

Nishu

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