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cormack75468055
Participant
Jul 21, 2021 9:18 PM UTC
Question

Premiere Pro 15.4 completely unresponsive

Hi, I have just upgraded to Pr 15.4 for the exciting new captions update.

 

However, on opening a new project, premiere pro become completely unresponsive. I added a tiny mp3 track, about 0.5mb, and that was enough to completely stall it. I have 16GB of ram, 13 of which are allocated to Pr, and my HD has 250+ GB space. 

I've restarted, and my windows OS is up to date.

 

any ideas?

 

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4 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
Jul 22, 2021 2:52 PM UTC

Hi there!

Sorry to hear that. Does it happen with a specific project? Could you try deleting cache files and see if that helps? 

 

Let us know how it goes.

Thanks.

Kartika

 

 

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cormack75468055Author
Participant
Jul 23, 2021 3:57 PM UTC

Hi Kartika, 

 

Happens with every project, even new projects with no media. 

I've cleared the media cache, and clicking any of the menus at the top causes the program to become unresponsive as in picture attached. I'm just trying to edit some basic audio with the blade tool but even that has become impossible.

 

Any ideas on what I can do?

Thanks,

Cormac 

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nishu_kush
nishu_kush
Legend
Jul 27, 2021 12:12 AM UTC

Hi Cormac,

 

Could you share your system specifications (CPU, GPU, RAM, OS)? Do you use any third-party plug-ins? Also, have you tried resetting the preference of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158

Let us know if it helps.

 

Thanks,

Nishu

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