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Inspiring
November 17, 2018
Answered

Premiere Pro 2019 randomly using all system RAM and crashing?

  • November 17, 2018
  • 32 replies
  • 82486 views

Recently I have been having a troublesome issue with Premiere Pro 2019 and was hoping to get some help. Without any reason I can find, in the middle of editing, Premiere will suddenly stop playing back any video. Occasionally audio will continue but that soon stops as well.  When this happens, within a matter of seconds, my RAM usage will basically sky rocket and max out my computer, going from 8 GB to around 55GB+ (see screenshot). At this point, I can only very slowly navigate the interface and save the project, still with no playback or frame updates when dragging or attempting to move the playhead. Usually, however, if I try to do anything, the program will crash. Strangely, if I leave my computer idle, after 10-20 minutes, playback may suddenly resume and RAM usage quickly drops to normal as if nothing happened. I can continue working at that point until it happens again. Sometimes I can get 2 or 3 hours of work, sometimes only 5 minutes, until the issue returns. I am not doing anything complex at this point. So far, I've just been importing footage, cutting and nesting different takes, and putting a few multicam sequences together. As such, I've mostly noticed this issue simply when playing through source material.

I tried doing several steps to fix this already all with no luck. I deleted my unused media cache in the preferences menu. I reset all preferences. I turned off GPU acceleration. I made sure I had the latest driver for my GPU. I imported my project into a new project. Closed unused programs. Restarted my computer. Uninstalled and redownloaded Premiere. Etc. Still no solution.  This is my first project with Premiere 2019 but it is also my first time using my new machine. I was concerned it might be an issue from my video footage (.MOV files with h.264 compression from my Canon 80D) but I didn't experience this problem before on a different machine with Premiere 2018.

Does anyone have any idea what the issue might be? Is it a bug in Premier? I am especially concerned as this is my first time on my custom build and was unsure if this may be a hardware related issue (although this only happens in Premiere, so I find it unlikely that my computer is at fault).

My build is as follows:

Windows 10

Cpu: intel i7-8700k

GPU: NVIDIA RTX2080Ti

RAM: 64 GB DDR4

Storage: 500GB Samsung evo 970 (program files & disk cache), 1TB Samsung evo 860 (source material, project, scratch disks, etc.)

I would truly appreciate any help as this is consuming an immense amount of my time!

This topic has been closed for replies.
Correct answer CMRB

Been having a the same problem too. Lost about 3 days because of that...

But it seems Robbo338 saved my day - I deleted all photo files from my project and now it's working fine again. Will have to add them at some point back again though - will let you know what happens.

Working on:

MacOS 10.14.2. - MacBook Pro 2017 - Premiere CC 13.0.2.

32 replies

Mo Moolla
Legend
November 19, 2018

I see that you somehow have several CEP Engine Instances running simultaneously. That’s the problem.

Please do this since I nieces that you upgraded to 2019 from 2018.

Uninstall 2019 with Adobe CC Cleaner TooL. Allow it to also remove prefereces. Shut down. Restart and reinstall.

This problem looks like the upgrade went a little wonky.

Let me know

Mo

R Neil Haugen
Legend
November 17, 2018

That's painful just to read. Wow.

Have you tried using the Adobe CC Cleaner Tool to uninstall/cleanup the PrPro currently on the machine? That gets a lot of bits here & there that don't get wiped with a standard uninstall/cleaning the cache/preference files.

The instructions say uninstall first ... don't ... from plenty of experience with this tool over the last few years, run the Cleaner with the app installed. Then reboot, install a fresh copy.

If that works, great. Might not ... but it's what I'd do.

Neil

Adobe CC Cleaner Tool: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Everyone's mileage always varies ...
armeenAuthor
Inspiring
November 19, 2018

Thank you for the reply! I gave this a try and it seemed to be working out but I wanted to test it for a while given the nature of the issue. Sadly, it seems like the issue hasn't fully been resolved and I still experience moments where my RAM usage will spike. Do you have any other suggestions I might try? Thank you again!

R Neil Haugen
Legend
November 19, 2018

Well, glad it's  ... some ... ? ... better. Wish that had just fixed this.

If you pay attention to what's going on the last couple minutes before your RAM spikes, post that,  maybe other ideas could occur.

Neil

Everyone's mileage always varies ...