Participant

Question

Premiere Pro 2020 crashes on import

Forum|Forum|6 years ago
November 6, 2019
22 replies
15596 views

I try to import a file in Premiere Pro 2020 or version 14.0 but whenever the file exceeds 10 or 15 minutes, it freezes and doesn't respond for a while. I tried waiting but it just stood there until I forcibly closed out the program. It never did this before and I'm wondering if there is a way to fix this.

This topic has been closed for replies.

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jussip18326106

Participant

if I use Media Browser for importing I have no issues. Give it a try :)!

I had the same continuing problem with importing huge files with righ-click --> Import or File->Import. It did not matter how much I changed settings in General. But with Media Browser all issues: gone.

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voxfox

Participant

Using 14.5.0, basically the same problem.
Was working perfectly fine until I updated to 14.5. Now it doesn't matter what drive I'm trying to upload a video from, how large the video is, or what format it's in, it crashes right after dragging one into the media browser.

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voxfox

Participant

Also I forgot to mention: I tried reinstalling premiere pro as well but no luck.

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Lorenzo LNZ

Participating Frequently

feel you, man! Same over here. I updated 14.4 and 14.5 and not working. Also if i reverse to 14.0 or beyond doesnt work. Moreover, it happened as i updated both Win10 and Premiere. Microsoft says it's Adobe, Adobe says it's Microsoft.

So what to do?

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VistarScot

Participant

Here is something I've found interesting. Having the same problem. It almost seems like my drives have gone to sleep and when I try to import or save a project, I get the same issue you have. I've found that if I open windows explorer and open the drive that I'm going to be saving to or importing from, and then go back to Premiere to complete my task, this problem doesn't happen anymore. I'm interested to see if this works for anyone else.

jaimeradar

Participant

I just upgraded to the latest version yesterday (14.3.1), and immediately started having this problem.

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emilianoh26511963

Participant

So finally, after the last update, Premiere stopped freezing after uploading videos to the project! Better late than never.

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JustAGuy7

Participant

sucks that mine just started freezing yesterday after not having problems before.

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baradam@greatrevelations.org

Participant

Same exact problem here to be honest

Necroful

Participant

Hello everyone on this thread! So after months of not having a fix and not being able to edit in Premiere, I decided to give Adobe Support a call. From what support told me is mainly due to videos having a VFR (Variable Frame Rate) and apparently Premiere is not meant to edit those types of videos. A fix to the import crash of these videos can be fixed by simply coverting the video from havinga VFR to a CFR (Common Frame Rate). The support guy told me about this software called Handbrake. You can use Handbrake to transcode your videos from a VFR to a CFR. Not going to lie it is a hassle, but at least it allows me to edit my videos just fine in Premiere. Once you transcode the video/clip you are trying to edit from a VFR to a CFR using Handbrake. It should now be able to import to Premiere without crashing! Hope this helps!

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Masenk0

Participant

why cant they just fix this, its such a huge waste of time.

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aarony78563961

Participating Frequently

Any Updates?

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yungbri

Participant

Disabeling INTEL HD graphics worked for me

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JVVernola

Participant

*disabling. Also, you've had several people tell you it didn't work for them in the comment you made about making this fix, you don't need to flood every comment in the thread with your fix that seems to have only worked for you.

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aarony78563961

Participating Frequently

Do we have any update on when this will be fixed? It has been a month

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yungbri

Participant

I finally got a fix. I've disabeled my Intel(R) UHD Graphics 630 adapter, and it worked fine. Probally also a fix for you guys?