Skip to main content
M
msaber1996
Participant
November 7, 2019
Question

Premiere Pro 2020 GPU error

  • November 7, 2019
  • 5 replies
  • 5375 views

____________________________________________________________________________

System Components:

Operating System Windows v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Video AMD Radeon (TM) R9 M375 v.26.20.13031.10003
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 5500 v.20.19.15.4624
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Audio Microsoft Streaming Service Proxy v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Audio Realtek High Definition Audio v.6.0.1.8335
----------------------------------------------------------------------------
No conflicts to report.

Network Bluetooth Device (Personal Area Network) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Intel(R) Dual Band Wireless-AC 3160 v.18.33.7.2
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Kernel Debug Network Adapter v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network Realtek PCIe GBE Family Controller v.10.10.714.2016
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IKEv2) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (IPv6) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (L2TP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (Network Monitor) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPPOE) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.

Network WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
No conflicts to report.


____________________________________________________________________________

Debug database settings:
All settings default value

 

 

How to solve this problem please ?

This topic has been closed for replies.

5 replies

Wolfgang Wien
Wolfgang Wien
Inspiring
November 10, 2019

Grafikkarte  Quadro K1100M Version 25.21.14.1678
Ich habe das selbe Problem, mit anderer Grafikkarte. Warum gibt es da keinen direkten Link zum Treiber, sondern nur ein ins Leere führender Prozess an dessem Ende ich wieder keine Lösung habe. Das kostet meine Zeit und mein Geld, das ich gleichzeitig Monat für Monat Adobe in den Rachen werfe. Wo ist der Support? 

Keine zu meldenden Konflikte.

Video NVIDIA Quadro K1100M Version25.21.14.1678
----------------------------------------------------------------------------
1. NVIDIA hat einen Fehler gefunden, durch den die Adobe-Anwendung willkürlich abstürzen kann. Dieser Fehler wird mit Treiberversion 430.86 behoben. Die Installation dieses Updates wird dringend empfohlen.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio NVIDIA High Definition Audio Version1.3.38.

R
RjL190365
Legend
November 7, 2019

Guess what? Your CPU is "too old" to run Premiere Pro 2020 properly. You see, Intel has EOL'd all iGPU driver support for all 5th-Generation and older CPUs since over a year ago. As a result, the last security update for the 4th- and 5th-Generation CPUs for Windows 10 came out back this past March. No further updates are planned for these legacy CPUs.

 

Sorry.

 

Randall

M
msaber1996Author
Participant
November 8, 2019

that mean if i tried to install adobe premiere 2019 it work properly with amd r9 m375 GPU

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
November 7, 2019

Disable the Intel in the bios.

M
msaber1996Author
Participant
November 8, 2019

if don't have option to disable my intel graphic card.

the only option i have in bios to turn switchabl gpu and work with integrated only.

and all my problem that premiere detect the integrated intel gpu rather than amd radeon r9 m375

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
November 7, 2019

Hi msaber1996,


Were you able to install the Intel driver as suggested in this article?
https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html
Installing this driver should help. Let us know if you are still experiencing the issue.

 

Thanks,

Sumeet

    M
    msaber1996Author
    Participant
    November 7, 2019

    yes my problem is premiere detect wrong gpu the intgerated intel grapchic card and i want it to use my amd radeon

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    November 7, 2019

    Different GPUs can be used to process different things in Premiere Pro. Depending on the type of effect you have used in the timeline and the type of codec you are working with you may notice different GPUs being activated. You may refer to this link to learn more about it. Let us know if you have any questions.

     

    Thanks,

    Sumeet

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 7, 2019

    I copied this text from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe).

     

    Something to note on the new System Compatibility Report

    This new feature will tell you if your system has a known problem with your system. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue. 

    In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere.

    If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. You may not be experiencing this crash now, but the problem exists. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.

    Adobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. We want you to have the best experience with Premiere and this is gonna help.

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices