Participant

Question

Premiere Pro 2020 stuck in "Not Responding" Can't open old or new projects

Forum|Forum|6 years ago
January 27, 2020
17 replies
24129 views

I've recently updated to PP 2020 and now I'm unable to open new and old projects alike. No matter what I do the program ends up in a frozen screen of "Not Responding."

I've tried uninstalling the application, updating my drivers, then reinstalling and installing the drivers once again and still the same issue persists. Not sure what I need to do to once again be able to create new projects and edit.

Christian.Z

Community Expert

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

Alan5EC7

Participant

Running PP 15 here, literally just happened to me not even five minutes ago; still won't launch.

I'll restart my workstation here once more but this is now the third time this has happened for me in the last 24 hours. Not sure if a solution/fix has been found yet.

R

Ronald5EBF

Participant

I think i found a solution for some of you!

Go to where you have saved your premiere pro project, in that folder you see some other folders like ''Adobe Video Previews''
''Adobe Audio Previews''

Delete those! But keep the Premeire Project file and the Auto-save folder.

This fixed it for me, somehow it got stuck on the rendered video previews!

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Dominika5F8C

Participant

I just had the same issue (Mac Pro M1). Deleted all cache + preview files... nothing. Did a restart and now it works.

N

Natasha Partridge

Participant

I tried all these things but it didn't work. In the end an Adobe technician took remote control and sort the problem but I am not sure what he did to fix it!

P

Pro5CE2

Participant

I am experiencing these frustrating problems with adobe premier pro 2020... I am currently working on a big project and this is causing massive back dates !

creativeadvantech

Inspiring

Are you using multiple displays? If yes have you try the below?

I have dual monitor setup. Hopefully this is the fix:

- Go to Task Manager, make sure all Adobe Premiere are closed.

- Locate the Premiere .exe file in your C drive.

- Run as Administrator

- Go to Properties (right click on the .exe file on C drive).

- Under Compatibility

- Check "Disable fullscreen optimization

- Quit

- Relaunch Premiere the usual way (by clicking the pproj file...etc.)

tflink

Participant

I'm having the same issue with PP 2020. PP just stops responding. I am unable to open projects that I exported in previous versions. I downgraded PP and I was able to open the projects. Just wanted to make sure there was another report of this issue.

systemsg28957881

Participant

Removing email replies.

creativeadvantech

Inspiring

I have dual monitor setup. Hopefully this is the fix:

- Go to Task Manager, make sure all Adobe Premiere are closed.

- Locate the Premiere .exe file in your C drive.

- Run as Administrator

- Go to Properties (right click on the .exe file on C drive).

- Under Compatibility

- Check "Disable fullscreen optimization

- Quit

- Relaunch Premiere the usual way (by clicking the pproj file...etc.)

systemsg28957881

Participant

Creativeadvantech - this seemed to work for me as well. Full story. Had a user using dual monitors (does that haveanything to do with it? - who knows). Adobe Premiere Pro 2020. Windows 1803. Updated the graphics driver, which DID help (made the opening quicker/smoother when it DID open), but the Adobe Premier Pro.exe was still "Not Responding" about every third or fourth time on open. Making the "Disable fullscreen optimization" appears to have fixed that. Kudos to you!!!!

C

Clemens5EB6

Known Participant

what graphics driver did you update ? Nvidia ? Intel ?

tomazp48509616

Participant

Same problwm here.

C

Clemens5EB6

Known Participant

Exactly the same problem here.....

8 out of 10 attempts fail to start permierePro 14.5 win10 .

It not even works by pressing the alt key at startup .... only 1 time , I got, the response...are you really shure resetting...?

By answering YES ... it started . Then I did nothing else as save a plain , new project...and 2 minutes after, the same freeze on starting premiere pro.
It cannot have to do anything with the projects .... the freeze happens way before coming to the project-selection.

It seems that it clearly has something to do with preferences , or hidden licensefiles and their security rights ......

One of my machines works perfectly without these problems......installed by myself.... the other one , company machine , installed by the it-department, is that one , where starting permierepro is impossible......

...so , what to do ?

Jeff Bellune

Legend

One of my machines works perfectly without these problems......installed by myself.... the other one , company machine , installed by the it-department, is that one , where starting permierepro is impossible......

This almost certainly due to restrictions placed on your PC by your IT department. It is most likely an issue with disk permissions.

Lukas5F9B

Participant

Looks like this is a Bug in 14.5?

Downgrading to 14.3.2 solved that issue here.

RobinFinland

Participating Frequently

Thanks for the tip, have tried it, but older version do not work anymore either... At least now the startup screen comes in sight, but it just never launches.

Lukas5F9B

Participant

it solved a problem where the projects stopped loading during loading screen.

we didn't have any issues with premiere not starting. good luck

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