Participant

Question

Premiere Pro 2021 Crashes when I quit the app

Forum|Forum|5 years ago
April 15, 2021
1 reply
430 views

I have this problem on 2 of my macs ( MacPro rack and iMac Pro)....PP runs fine and saves fine but when i select quit, it gives me an error message that it suddenly quit. Been on twice with support and they still have not solved the problem. Here is a pic of the message:

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Legend

Hi there,

Sorry to hear that. We'll definitely look into this. However, we'll need more info to troubleshoot the crash issue.

Could you share the crash logs with us? We'll get them analyzed by our product team.

Looking forward to your response.

Regards,

Shivangi

Steve KallickAuthor

Participant

How do i get you the crash logs....? where do they live?

Legend

You can find the crash logs here: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

Regards,

Shivangi