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Participant
April 15, 2021
Question

Premiere Pro 2021 Crashes when I quit the app

  • April 15, 2021
  • 1 reply
  • 430 views

I have this problem on 2 of my macs ( MacPro rack and iMac Pro)....PP runs fine and saves fine but when i select quit, it gives me an error message that it suddenly quit.  Been on twice with support and they still have not solved the problem. Here is a pic of the message:

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1 reply

gupta shivangi
Legend
April 16, 2021

Hi there,

Sorry to hear that. We'll definitely look into this. However, we'll need more info to troubleshoot the crash issue.

Could you share the crash logs with us? We'll get them analyzed by our product team. 

Looking forward to your response.

Regards,

Shivangi

Participant
April 16, 2021

How do i get you the crash logs....? where do they  live?

 

 

gupta shivangi
Legend
April 20, 2021