Premiere pro 2023 doesn't read HEVC files

Forum|Forum|3 years ago
November 30, 2022
5 replies
2908 views

I can read those files on PP2022, and a friend can read the same file on the new PP2023, but I can't.
I downloaded HEVC reader from the windows app (0.99$), but I still can't read them.

Any tips ? Thanks !

Import

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

Hello @Tarek27368908h5hc,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response. Are you still having this issue? If so, the team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks, 

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

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Participant

Watching, cause I have the EXACT SAME issue. Even reinstalled it and encoder (since it also has the issue for me). Only work around I found, which is not ideal, is running the footage through ME 2022 (not 2023) or earlier and encoding with a 422 instead. Then it works fine. Watching for an actual fix.