Skip to main content
Participant
June 5, 2022
Question

Premiere Pro 22.0 repeatedly crashes when trying to locate moved media

  • June 5, 2022
  • 1 reply
  • 136 views

I am using Premiere Pro version 22.0 and am working on a small project on a Windows device. A few media files were moved to more sensible locations since I imported them and worked with them, and now the program is unable to locate them and opens the "Locate Media" menu upon opening my project. Double-clicking into the folder containing the files for the project causes a loading symbol to appear for a few moments, after which the program immediately crashes. No error appears in an alert, although I don't know the location of the logs to check for any exceptions. The same occurs if one presses "cancel" in the menu to enter the project and attempts to use the locate menu from within the project. This is a rather frustrating issue and I'm wondering if there's a workaround?

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Community Manager
June 6, 2022

Hi there!

Sorry about the trouble. You can check here if crash reports are saved: https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

 

Let us know.

Thanks,

Kartika