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KlausKi
KlausKi
Inspiring
June 11, 2024
Answered

Premiere Pro 24.4.1 creates the "AppData" folder at a wrong position

  • June 11, 2024
  • 7 replies
  • 1089 views

The latest Windows version of Premiere Pro creates the "AppData" folder at a wrong position:

"AppData" is a user folder, supposed to be stored at "%USERPROFILE%".

Whenever I start Premiere Pro on Windows, this folder is re-created by Premiere Pro at the wrong location.

 

Where can I report this bug?

    This topic has been closed for replies.
    Correct answer KlausKi

    Hi Kevin,

     

    actually I did a number of re-installs in a blank virtual machine, but the issue re-appeared all the time.

     

    However, I now updated to the latest version an the issue doesn't seem to occur anymore.

     

    Thank you for all your efforts.

    7 replies

    KlausKi
    KlausKiAuthorCorrect answer
    Inspiring
    August 23, 2024

    Hi Kevin,

     

    actually I did a number of re-installs in a blank virtual machine, but the issue re-appeared all the time.

     

    However, I now updated to the latest version an the issue doesn't seem to occur anymore.

     

    Thank you for all your efforts.

    KlausKi
    KlausKiAuthor
    Inspiring
    June 15, 2024

    Hi @Kevin-Monahan,

     

    thank you for your reply. Sorry for getting back on this issue so late. I'm back at my home machine now.

     

    I tried to investigate further on the issue using Microsoft ProcMon. I guess, the LUTManager.dll or the LUTEngine.dll are resolving the path wrong. See this ProcMon log excerpt:

     

     Im currently using Premiere Pro 2024, v24.4.1(2):

     

     

     

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 23, 2024

    Hi @KlausKi,

    Are you still seeing this issue? Did you try Ann's potential solution? Please report back so we can help you further.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      June 12, 2024

      Hi @KlausKi,

      I'm Kevin, one of the moderators here. Thanks for the bug report. The team may need more information. See: How do I write a bug report?

       

      I hope the team can help you shortly.

       

      Thanks,
      Kevin

       

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      June 12, 2024

      I would deinstall Premiere

      Use cleaner tool and reinstall.

      I too have Documents on 😄 but AppData is on C where is should be.

        R Neil Haugen
        R Neil Haugen
        Legend
        June 12, 2024

        That folder is at the location it's supposed to be on my Win10 system also. And no, it's not on my D drive, period. Yes, I do know how to verify folder/file location and other data.

         

        So ... is there a permissions problem for that drive or folder for Premiere on your machine?

        Everyone's mileage always varies ...
        KlausKi
        KlausKiAuthor
        Inspiring
        June 12, 2024

        What does PowerShell return if you enter:

         

        [System.Environment]::GetFolderPath('MyDocuments')

         

         

        It returns D:\Documents on my machine. If you don't have this setting, you cannot reproduce.

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        June 11, 2024

        Win10. PR 24.4.1 installs in AppData in usual location.

         

        Stan

         

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