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Ian IF Media
Participating Frequently
May 31, 2024
Question

Premiere Pro 24.4.1 keeps crashing and running slow

  • May 31, 2024
  • 27 replies
  • 4075 views

 Im not sure where to start.

I had little to no issues on previous update and im struggling with this one.

 

My audio cuts out if its rendered, my playback frame rate is abut 1-5 per minute or crashes and comes back for one moment. I cant even preview clips before I add them to the sequence.  Additionally i tried rolling back to previous version and it had the same issues.


My current specs for the desktop is:
Intel i5-126000k 12th gen

MSI RTX 3060
64 GB G skill DDR5 6400

B760 motherboard
M.2 MSI 1TB SSD

Where my confusion now lands is when i switch to my macbook pro which has the update, the issue isnt there.

    This topic has been closed for replies.

    27 replies

    rickg1949
    rickg1949
    Known Participant
    June 17, 2024

    Latest version of Premiere crashes/closes unexpectedly even when clicking on one window or the other.

     

    Dell Precision 7920, Xeon Gold processor, 96GB ram, SSD for OS, separate SSD for cache files, external RAID for media.

     

    To finish a project last week I reverted to previous version and all worked fine. Did a clean install again of new version and now getting this crashing, even after opening the project and making a couple keystrokes or mouse clips (even just adjusting size of project window.)

     

    Attached the latest log file below if that helps.

     

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      June 17, 2024

      Hello @rickg1949,

      Thank you for the bug report and for the information you provided. The team may need more information. See: How do I write a bug report?

       

      The log file will be helpful for the team. Thank you very much for providing that. I hope the team can help you with this problem shortly.

       

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Dee_Vee
      Dee_Vee
      Participant
      June 17, 2024

      Same here. After updating to 24.4.1 I've experienced terrible performance, unusable. I Rolled back to 24.3.0 and so far it's working fine.

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        August 16, 2024

        Hi,

        It's been awhile since I checked in with this thread. @Dee_Vee, have tried 24.5 or the Beta since you last wrote in?

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        June 13, 2024

        Hi @A3user,
        I'm glad you were able to work around the problem using Beta. I hope the bug was fixed in Beta and the issue will be solved. Let me know if you come across this issue again. You can file a bug about the .mogrt file on the Premiere Pro Beta forum here. Take care!

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        A3user
        A3user
        Inspiring
        June 13, 2024

        Thanks, I tried that but without any luck. I finished the project using the Beta version and then opening on the official release just to do the final render (because the beta was not showing the text from a MOGRT). 

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        June 12, 2024

        Hey @A3user,

        Press Shift at launch and delete all media cache from the Reset Options dialog box. DJI footage has been troublesome unless you perform that step after updating projects. Let me know if that might be the case with your project.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        A3user
        A3user
        Inspiring
        June 12, 2024

        Hi!

        Sequence Settings: Rec. 709

        Auto Tone Map Media is not turned on. 

        The footage was shot with a Canon R6 and a DJI Mavic Mini 3 Pro. Some Canon shots were shot rec709 and others clog3. I am using proxies. It runs ok in Beta, used to run ok in the previous official release, not it's extremely laggy. 

        8
        831m0n7
        Participant
        June 11, 2024

        just download the older version, before those new audio transition sliders for now, that's fixing it for me. Hopefully this can be fixed soon for all users.

        R
        Robin5EC9
        Participant
        June 11, 2024

        i still find i cant rlly watch things back at all:(

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        June 11, 2024

        Hey @A3user,

        If you don't mind, I have a couple of questions. Which color space are you using in Sequence Settings? Is Auto Tone Mapping on? What is the footage? If so, I'd like to tell the product team about that. They might be related to the Warp Stabilizer performance issue that is starting to crop up.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        A3user
        A3user
        Inspiring
        June 11, 2024

        Thanks and yes, as I said, the current solution for me is to use the Beta version. It's impossible to edit on the official release version because of how slow it has become. 

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