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Participant
December 17, 2024
Question

Premiere Pro 25.1 Crashes Every Time I create new project

  • December 17, 2024
  • 2 replies
  • 398 views

I was trying to export on Premiere Pro v24.6.4 and Premiere Pro would just freeze and crash every time during an export. I then installed Premiere Pro v25.1 and now everytime I try and create a new project, I click the create button and Premiere Pro just crashes and closes. How do I fix this problem so I can export videos? 

2 replies

Participant
December 18, 2024
  • Issue - I then installed Premiere Pro v25.1 and now everytime I try and create a new project, I click the create button and Premiere Pro just crashes and closes.
  • Adobe Premiere Pro version number: v25.1
  • Operating system - Windows 11
  • System Info: CPU, GPU, RAM, HD:
    • CPU - 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz

    • GPU (Intel-based Macs and PCs) - Nvidia Geforce RTX 3

    • GPU driver (PC)
    • RAM - 64GB

    • Hard Drive - Internal SSD

  • Video format: 4k Video at 60fps from Iphone 16 Pro
  • Workflow details: Trying to create a new project
  • Steps to reproduce - (Very important!) 1. Open Premiere Pro 2. Click Import 3. Select Iphone Video 4. Click Create
  • Expected result - After clicking create the new project should open with the Iphone video
  • Actual result -  Premiere Pro just closes and crashes
Community Manager
December 17, 2024

Hi @Dreamy_inventor0443,

 

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  We’ll need a bit more info to try and help with your issue.

 

Please see; How do I write a bug report?

 

I hope we can help you soon.