Premiere Pro CC 2015 does not recognize Sony MTS files on Windows 7

FIX (at least on my machine - Windows 7 Pro and Premiere Pro CC 2015):  Started getting this issue with all movie clip types, not just MTS

* Import the movie clip

* Right click on movie clip in the project window (usually upper left corner)

* Click Modify and then click Audio Channels

* Change 'Number of audio clips' to 2

* Click off of field, you will see 'Clip 1' and 'Clip 2' appear.

* Click left and right channel on Clip 2

* Click OK

* You can now add your clip to your timeline along with its audio portion!

FOR EVERYONE USING WINDOWS 8.1 OR LATER!

I just had a very nice chat with Adobe support about this issue.

IF you are using WIndows 8 or later, these steps will help make sure you can import AVCHD files.

1. Make sure you don't have any open adobe programs. You don't have to go to the Task Manager and close everything. At least, I didn't.
2. Go to your Documents folder. Rename the Adobe folder as "oldAdobe" NO UNDERSCORE.
3. Make sure you copy your ENTIRE card with all the folders and files to your hard drive. KEEP THE FOLDER STRUCTURE INTACT! VERY IMPORTANT! I was only copying over the media, itself, because I had several other projects on that same card and I only wanted to bring in the files I was going to be working on, but you HAVE to copy over the entire card to keep the folder structure intact, which also brings in the metadata for the files and makes the files READABLE to Premiere Pro CC 2015.
4. In Premiere Pro CC 2015 go to your Media Browser and find the location where you saved the files & folders from your card. You should now be able to import any .MTS/AVCHD files you need.

GOOD LUCK! Let me know if this did or especially DID NOT work for you. I'm happy to go back to Adobe tech support and figure out how to fix any problems you have because they might be applicable to ME one day!

Thanks!

I'm building an image for a college.  We're having the same issue with MTS after creating a package for distribution which doesn't include the cloud manager.  We don't want students trying to log in with their personal Adobe ID's.  We cannot use the method above for every single user's roaming folder.  What else can be done to enable the use of AVCHD?

I renamed the folder the files were in and then restarted Premiere. Then it asked me to relocate them and after it started working!

Hi Juarez,

Try to make a new folder and move the complete AVCHD or BDMV folder which contains MTS files, into it. Make sure you do not break the folder structure.

//Vinay

How about instructions to fix this on a Mac (OS X Yosemite)? I'm having the exact same problem trying to import AVCHD files into PPro 2015.  Worked fine in all older version of Premiere Pro but not with CC 2015.  It sounds like Windows users have a work around, but I need help for a Mac.  Thanks.

how can you call that a solution? now the cloud tool nags me to download and install everything again, although it's all there. and i need to set up everything again, all settings and user data is gone.

this issue was present in cc 2014 too. it got fixed there and in the media location tool, it was just important that the preview of the file showed up (which it does not now), but now we are back again? seriously?

Thanks for this note, however each time I end the processes Adobe CEF Helper.exe and AdobeIPCBroker.exe they both fire up again a few seconds later?

Should I ignore that and carry on with the rest of the instructions and rename the Adobe folders to Old_Adobe?

I have the same problem with importing .m2ts files from Sony FS100. I have them imported from cards and organized on HDD by the Sony software (Content Management). In last version of Premiere they worked fine.

Win 8.1 64Bits

i7 2600k 3,5ghz

16GB RAM

Nvidia GTX470

1 SSD System

3 HDD for projects & temp

Hi Curtis,

Try to uninstall and re-install MB looks and it will work fine.

//Vinay